Job Description

Were looking for a compassionate and proactive Healthcare Assistant to join our Integrated Neighbourhood Team at Banbury Cross Health Centre. Youll play a vital role in supporting complex, vulnerable, and often housebound patients across the Banbury area. This is a dynamic and rewarding position where youll manage a dedicated caseload, conduct home visits, and contribute to holistic, patient-centred care.
About our team
Our Integrated Neighbourhood Team is a collaborative, multi-disciplinary team (MDT) including GPs, Care Coordinators, Social Prescribers, and other healthcare professionals within the wider primary care team at Banbury Cross Health centre.
Our mission is to reduce avoidable hospital admissions by proactively managing patients in the community. We identify patients with increasing frailty and address health inequalities within our deprived patient population. We take referrals from health care professionals and proactively review patients post hospital discharge who meet our criteria.
We work in partnership with District Nurses, community therapy services, PML neighbourhood frailty and visiting teams, social workers, Hospital at Home, and Geriatricians to deliver integrated care. We also work with community and voluntary organisations such as Age UK, Dementia Oxfordshire, Cherwell District Council, and the Volunteer Transport Service to ensure our patients receive comprehensive support.
This role may close early if sufficient applications are recieved.
Main duties of the job
As a key member of our MDT, youll:

• Deliver care to patients in their homes across Banbury (business-insured vehicle and full UK driving licence required)
• Support clinical colleagues with patient reviews and care planning
• Perform clinical tasks such as phlebotomy, ECGs, blood pressure checks, and simple dressings
• Recognise signs of deterioration and escalate concerns appropriately
• Support patients and families with increasing frailty
• Monitor long-term conditions and promote health prevention and screening
• Attend and contribute to MDT meetings
• Maintain accurate patient records and assist with referrals
• Uphold infection control standards and contribute to clinical governance

About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa 16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Details
Date posted
22 October 2025
Pay scheme
Other
Salary
25,000 to 27,000 a year FTE
Contract
Permanent
Working pattern
Full-time
Reference number
E0176-25-0045
Job locations
Banbury Cross Health Centre
South Bar Street
Banbury
Oxfordshire
OX16 9AD
Job description
Job responsibilities
Were looking for someone who ideally has experience delivering healthcare and is confident working both independently and as part of a team.
You should be:

• Caring and empathetic
• A strong communicator
• Enthusiastic and self-motivated
• Able to work under pressure and prioritise effectively
• Comfortable using initiative and building relationships
• Reliable, trustworthy, and eager to make a difference

Administrative & Technical Skills

• Accurate tracking and reporting of patient updates and care plans
• Proficient in MS Excel, Outlook, Teams, and Primary care IT systems such as EMIS, Blinx, Accurex, Docman etc (training will be provided)
• Able to document MDT minutes and support administrative coordination
• Familiar with data protection and clinical governance standards

Personal Development
Were committed to your growth. Youll have access to training, competency development, and regular team meetings to support your professional journey. Job description
Job responsibilities
Were looking for someone who ideally has experience delivering healthcare and is confident working both independently and as part of a team.
You should be:

• Caring and empathetic
• A strong communicator
• Enthusiastic and self-motivated
• Able to work under pressure and prioritise effectively
• Comfortable using initiative and building relationships
• Reliable, trustworthy, and eager to make a difference

Administrative & Technical Skills

• Accurate tracking and reporting of patient updates and care plans
• Proficient in MS Excel, Outlook, Teams, and Primary care IT systems such as EMIS, Blinx, Accurex, Docman etc (training will be provided)
• Able to document MDT minutes and support administrative coordination
• Familiar with data protection and clinical governance standards

Personal Development
Were committed to your growth. Youll have access to training, competency development, and regular team meetings to support your professional journey.
Person Specification
Experience
Essential

• Experience of delivering a service to others.
• Ability to provide quality care.
• Good interpersonal and communication skills.
• Good organisational and time management skills.
• Good team working skills.
• Demonstrates can build networks across organisations
• Ability to work independently following verbal or written instructions.
• Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
• Good verbal and written communication skills
• Ability to clearly record relevant information from consultations within clinical system.
• Ability to use basic physiological recording equipment and accurately record findings.
• Ability to demonstrate care and compassion and commitment to/for patients and carers.
• Ability to demonstrate a clear desire to work in general practice and a clear understanding of the role of a HCA
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Able to work on own initiative.
• Able to work under pressure and remain calm.
• Flexible and adaptable to change.
• Ability to re-prioritise and pivot
• Aware of own limitations.
• Keen to develop.
• Ability to empathise
• Eager to make a difference
• Experience of reporting accurate data
• Ability to provide cover for other team members

Other
Essential

• Driving license & vehicle
• Neat and tidy appearance
• Flexibility in working hours and patterns
• Punctual and a satisfactory work attendance record

Qualifications
Essential

• Satisfactory general education and evidence of additional training relevant to role.

Person Specification
Experience
Essential

• Experience of delivering a service to others.
• Ability to provide quality care.
• Good interpersonal and communication skills.
• Good organisational and time management skills.
• Good team working skills.
• Demonstrates can build networks across organisations
• Ability to work independently following verbal or written instructions.
• Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
• Good verbal and written communication skills
• Ability to clearly record relevant information from consultations within clinical system.
• Ability to use basic physiological recording equipment and accurately record findings.
• Ability to demonstrate care and compassion and commitment to/for patients and carers.
• Ability to demonstrate a clear desire to work in general practice and a clear understanding of the role of a HCA
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Able to work on own initiative.
• Able to work under pressure and remain calm.
• Flexible and adaptable to change.
• Ability to re-prioritise and pivot
• Aware of own limitations.
• Keen to develop.
• Ability to empathise
• Eager to make a difference
• Experience of reporting accurate data
• Ability to provide cover for other team members

Other
Essential

• Driving license & vehicle
• Neat and tidy appearance
• Flexibility in working hours and patterns
• Punctual and a satisfactory work attendance record

Qualifications
Essential

• Satisfactory general education and evidence of additional training relevant to role.

Skills Required