Job Description

The Outpatient Department is seeking an enthusiastic highly motivated individual with excellent communication skills. The successful candidate will work alongside a multidisciplinary team of professionals in providing individual and structured nursing care. A flexible and adaptable approach is required to meet the needs of the service. You will be expected to have the flexibility to work within all areas of the Department.
We offer flexible shift patterns including 08:00 - 13:00, 13:30 - 18:30 and 08:00 - 18:00, ideal for part time and full time staff. We deliver clinics and outpatient services across a variety of specialities. Some of our clinics include: Respiratory medicine, ENT, Cardiology, Breast and General surgery
Main duties of the job
To assist in clinics, to ensure an effective and productive outpatient environment.
To provide nursing care to all patients attending Outpatients at the Royal Surrey County Hospital under the guidance of the registered nurses within the department. To ensure that care is evidence based and patient centred. The post holder will assist with administration and organisation of the nursing service within the Outpatient area including the teaching of new staff or those in training.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than 45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Details
Date posted
02 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
25,768 a year per annum pro rata - includes high cost area supplements (HCAS)
Contract
Permanent
Working pattern
Full-time
Reference number
384-LG-EMF18894-B2
Job locations
Royal Surrey NHS Foundation Trust
Guildford
GU2 7XX
Job description
Job responsibilities
To provide nursing care to all patients attending Outpatients at the Royal Surrey County Hospital under the guidance of the registered nurses within the department. To ensure that care is evidence based and patient centred. The post holder will assist with administration and organisation of the nursing service within the Outpatient area including the teaching of new staff or those in training. Job description
Job responsibilities
To provide nursing care to all patients attending Outpatients at the Royal Surrey County Hospital under the guidance of the registered nurses within the department. To ensure that care is evidence based and patient centred. The post holder will assist with administration and organisation of the nursing service within the Outpatient area including the teaching of new staff or those in training.
Person Specification
Qualifications
Desirable

• Good standard of general education Fully numerate and literate

Knowledge
Essential

• Experience in a caring environment and demonstration of knowledge in relation to providing high standards of patient care, patient experience and customer care
• Have an understanding of what kind of information they are dealing with - conflicting/ controversial/sensitive and how they will have to deal with it
• To have an ability to anticipate and resolve problems before they arise
• Capability to plan over short, medium and long term timeframes
• To show excellent communication and interpersonal skills including an excellent telephone manor
• Taking decision and to what level. Autonomy/Freedom to Act / compliance with the policies
• Excellent customer care focus
• IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills OR/AND any other relevant It systems applicable to the applicant
• Equality and Diversity Needs -to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Desirable

• Previous experience of working with the NHS/private care setting
• Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement

Person Specification
Qualifications
Desirable

• Good standard of general education Fully numerate and literate

Knowledge
Essential

• Experience in a caring environment and demonstration of knowledge in relation to providing high standards of patient care, patient experience and customer care
• Have an understanding of what kind of information they are dealing with - conflicting/ controversial/sensitive and how they will have to deal with it
• To have an ability to anticipate and resolve problems before they arise
• Capability to plan over short, medium and long term timeframes
• To show excellent communication and interpersonal skills including an excellent telephone manor
• Taking decision and to what level. Autonomy/Freedom to Act / compliance with the policies
• Excellent customer care focus
• IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills OR/AND any other relevant It systems applicable to the applicant
• Equality and Diversity Needs -to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Desirable

• Previous experience of working with the NHS/private care setting
• Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement

Skills Required