Job Description

Symphony Healthcare Services (Symphony) has a vacancy for a permanent, full-time Healthcare Assistant (HCA) to work across both Martock Surgery and South Petherton Medical Centre in Somerset.
You will have significant experience of working in primary care / general practice and be competent in all HCA duties.
Ideal applicants will have a genuine passion for patient care, the ability to communication effectively, combined with sound organisational skills to ensure they manage their own time and workload well, while delivering timely patient care.
Our vacant hours are up to 37.5 hours per week, working Monday - Friday. Working patterns (days and times) will be discussed at interview stage. Part time hours or job share options will also be considered. Please state your preference in your application form.
The rate of pay for this role is 12.69 - 12.95 per hour, depending on previous experience.
Main duties of the job
As a Symphony HCA, your core duties will include:

• New patient health checks including BMI
• Urinalysis
• ECG recording
• INR monitoring using Coagucheck and INR Star
• To undertake Doppler testing
• Blood Pressure Monitoring following practice hypertension guidelines, issue HBPM in accordance with practice policy
• Phlebotomy including perform annual blood tests, BP, BMI, ACR as requested for patients with chronic diseases
• Urinalysis MSU, ACR in accordance with practice policy
• Wound Care suture removal in accordance with practice policy, following training
• Weight Management
• Chaperoning duties
• Processing and management of laboratory samples requested by GPs/Nurses
• Administer influenza vaccines according to PSD, following training
• Administer B12 injections according to PSD
• To undertake Spirometry for GP to interpret results.
• Surgical equipment and vaccine re-stocking and stock rotation
• Clearing and re-stocking consulting rooms
• Assisting in the assessment and surveillance of patients health and well-being
• Help to raise awareness of health and well-being and how it can be promoted
• Assisting with the collection and collation of data on needs related to health and well-being
• Assist with recall systems
• Lifestyle advice, (diet, weight, exercise, smoking cessation, alcohol) making necessary referrals within PHCT and local support services
• Maintain health promotion information in waiting room designated for patient education

About us
Symphony Healthcare Services was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).
Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.
Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.
Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).
We look forward to hearing from you and receiving your application.
Details
Date posted
17 October 2025
Pay scheme
Other
Salary
12.69 to 12.95 an hour - starting salary will offered based on previous experience.
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
E0215-HCAMSP10-2025
Job locations
Church Street Surgery
Church Street
Martock
Somerset
TA12 6JL
South Petherton Medical Centre
Bernard Way
South Petherton
Somerset
TA13 5EG
Job description
Job responsibilities
Please read the attached job description and person specification which provides a full list of duties, tasks and expectations for this role, before applying.
Job description
Job responsibilities
Please read the attached job description and person specification which provides a full list of duties, tasks and expectations for this role, before applying.
Person Specification
Qualifications
Essential

• English & Maths GCSE (or equivalent)
• NVQ Level 2 in Health & Social Care

Desirable

• Care Certificate
• Specific HCA qualification

Skills
Essential

• Can record accurate and comprehensive notes of all consultations and encounters on patients computerised records using templates where applicable
• Ability to demonstrate excellent communication skills
• Can apply practice policies, standards and guidance
• Audit skills
• Work effectively with individuals in other agencies to meet patients needs
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Desirable

• Previous experience using EMIS web
• Previous experience of participation in research projects

Experience
Essential

• Significant experience of previous HCA / equivalent Technician role.
• Ability to carry out clinical, technical, scientific or administrative duties according to established protocols, procedures, or systems of work.
• Previous experience of working in Primary Care/ or similar NHS setting.
• Experience of ECG recording including setting the patient up with 24-hour ECG monitoring.

Desirable

• Previous experience using EMIS web

Knowledge & Skills
Essential

• Demonstrates factual knowledge of field of work.
• Ability to demonstrate effective communication skills.
• Strong organisational skills.
• Deep understanding of the importance of patient confidentiality and data protection.

Desirable

• Sound IT skills.
• Experience of working in Primary Care setting.

Person Specification
Qualifications
Essential

• English & Maths GCSE (or equivalent)
• NVQ Level 2 in Health & Social Care

Desirable

• Care Certificate
• Specific HCA qualification

Skills
Essential

• Can record accurate and comprehensive notes of all consultations and encounters on patients computerised records using templates where applicable
• Ability to demonstrate excellent communication skills
• Can apply practice policies, standards and guidance
• Audit skills
• Work effectively with individuals in other agencies to meet patients needs
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Desirable

• Previous experience using EMIS web
• Previous experience of participation in research projects

Experience
Essential

• Significant experience of previous HCA / equivalent Technician role.
• Ability to carry out clinical, technical, scientific or administrative duties according to established protocols, procedures, or systems of work.
• Previous experience of working in Primary Care/ or similar NHS setting.
• Experience of ECG recording including setting the patient up with 24-hour ECG monitoring.

Desirable

• Previous experience using EMIS web

Knowledge & Skills
Essential

• Demonstrates factual knowledge of field of work.
• Ability to demonstrate effective communication skills.
• Strong organisational skills.
• Deep understanding of the importance of patient confidentiality and data protection.

Desirable

• Sound IT skills.
• Experience of working in Primary Care setting.

Skills Required