Job Description

Overview

We are seeking a compassionate and dedicated Healthcare Assistant to join our team. In this role, you will provide essential support to our patients. Your ability to communicate effectively and work collaboratively with healthcare professionals will be crucial in delivering high-quality care. To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education while also supporting the administrative team on an as-required basis.

As part of this role, you commit to ongoing development and training.

You will be part of a supportive team and will play a crucial role in all aspects of nursing practice.

INTERVIEW DATE:

The afternoon of the 24th July

Responsibilities

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Undertake new patient health checks.

b. Provide clinical support to registered nurses and other professionals.

c. Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately.

d. Undertake wound care, dressings and other clinical tasks as required.

e. Support patients and the practice nurse with long term conditions and address health inequalities.

f. Carry out BMI checks as directed.

g. Act as a chaperone as required.

h. When trained, undertake venipuncture.

i. Play a key role in vaccination and immunisation programs.

j. When trained, administer flu vaccinations.

k. When trained, carry out ear irrigation under the supervision of the Practice Nurse

l. Carry out ECGs as requested.

m. Ensure specimens are recorded and ready for onward transportation

n. Provide support during minor operations if required

o. Ensure all clinical rooms are adequately stocked and prepared for each session

p. Ensure fridges are cleaned routinely in accordance with extant guidance

q. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisation's IPC policy

r. Support health promotion and prevention activities.

s. Deliver basic clinical care interventions under supervision.

Secondary responsibilities

In addition to the primary responsibilities, the Healthcare Assistant may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Support and participate in shared learning within the organisation

d. Complete opening and closing procedures in accordance with the duty rota

Generic responsibilities

All staff have a duty to conform to the following:

Equality, Diversity and Inclusion (ED&I)

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974

Environmental Protection Act 1990

Environment Act 1995

Fire Precautions (workplace) Regulations 1999

Other statutory legislation which may be brought to the post holder's attention

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of this organisation's outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

At this organisation, we continually strive to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

We will provide a full induction programme, and management will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate.

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate clinical codes to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisation's policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all their staff are encouraged to take all their annual leave entitlement.

Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.

Person Specification

Qualifications & Experience

Essential

Healthcare qualification (level 3 or 4) or working towards gaining equivalent level

Completed Care Certificate or equivalent qualification

Experience of working with the general public

Experience of working in a healthcare setting

Relevant experience in health promotion and long- term condition management

Desirable

Phlebotomy certification

Vaccination certification

Experience of working in a primary care environment

Clinical knowledge and skills

Essential

ECG's

Venepuncture

New patient medicals, including height, weight, BP, pulse

Chaperone procedure

Ability to record accurate clinical notes

Excellent communication skills (written and oral)

Strong IT skills

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Effective time management (planning and organising)

Ability to work under supervision of registered clinician

Clear, polite telephone manner

Desirable

Wound care/removal of sutures and staple

Competent in the use of Office and Outlook

Personal qualities

Essential

Polite and confident

Flexible and co-operative

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Effectively able to communicate and understand the needs of the patient

Commitment to ongoing professional development

Punctual and committed to supporting the team effort

Motivated

Problem solver with the ability to process information accurately and effectively, interpreting data as required

Ability to work under pressure/in stressful situations

Effectively utilise resources

Other requirements

Essential

Flexibility to work outside of core office hours

Enhanced Disclosure Barring Service (DBS) check

Occupational Health clearance

Other Information

The nature of this post may undoubtedly change. As such flexibility is essential. The post holder is required to carry out any duties that may reasonable be requested from the partners, management team or line managers. No can give a complete account of all aspects of the post. Therefore, from time to time the demands of the organisation will require adjustments in the responsibilities of the post. No such adjustments, however, may be made without the agreement of the Partners, Management Team without full consultation with the post-holder.

Join us in making a difference in the lives of those we care for!

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 24 - 27 per week

Benefits:

Company events Company pension Free flu jabs Health & wellbeing programme Sick pay
Schedule:

Monday to Friday
Experience:

healthcare : 1 year (preferred)
Work Location: In person

Application deadline: 10/07/2025
Reference ID: HCA1
Expected start date: 25/08/2025