Job Description

Much Birch Surgery has an exciting opening for an experienced HCA to join our team of 3 GPNs and 1 HCA. We strive for excellent clinical and professional support, a healthy work-life balance and a challenging but rewarding career, whatever your area of interest. We pride ourselves on excellent patient care, fantastic teamwork and a willingness to look at new ways of working.
*This role is for 20.5 hours per week*

• Interview dates are to be confirmed*

Main duties of the job
The successful candidate must:

• Be available to work Tuesday, Wednesday & Friday, this is due to the existing clinical rota and the availability of clinical rooms.
• Process a NVQ Level 3 or Care Certificate & Demonstrate commitment to professional development.
• Have experience of working in a general practice surgery.

About us
We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.
We believe there is a opportunity to reimagine how primary care is delivered, with a strong focus on data insights, technology, and clinical innovation. Our ambition is to enhance patient access, elevate the patient experience, and improve health outcomes, ultimately driving a step change in the quality of care we provide.
The Much Birch GMS contract transferred to Taurus Healthcare Limited (the GP Federation for Herefordshire) in February 2024. While the practice no longer operates under the traditional GP Partner model, it is now led by a dedicated practice based Senior Management Team. Importantly, the practice team remains unchanged, and the surgery continues to maintain its identity and strong presence within the local community. Much Birch is :-

• A busy rural dispensing practice at the heart of the community.
• Located in the village of Much Birch, between Ross-on-Wye and Hereford city.
• Covering an area reaching from the edges of Hereford to Ross on Wye, and extending into the villages of the Golden Valley.
• List size of circa 5,000+ patients

A supportive clinical team of GPs, ANPs, Paramedics, Practice Nurses, HCAs, Physiotherapist, Social Prescribers
Details
Date posted
16 September 2025
Pay scheme
Other
Salary
12.82 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
S0001-25-0071
Job locations
Much Birch Surgery
Much Birch
Hereford
HR2 8HT
Job description
Job responsibilities
Key responsibilities in relation to delivering health services:

• Support clinicians in delivering patient care per practice protocols.
• Take blood samples safely, adhering to infection control procedures.
• Perform in-house tests ,e.g., D-Dimer and ECGs as requested.
• Prepare patients for chronic disease reviews e.g., BP, height, weight, urinalysis.
• Conduct diabetic foot checks and make necessary referrals.
• Provide basic wound care and remove sutures/clips as per care plans.
• Administer B12, pneumococcal, and other immunisations under PSDs.
• Process urine and pathology specimens according to protocols.
• Provide lifestyle advice for chronic disease management and signpost to further support.
• Apply evidence-based care approaches aligned with QOF requirements.
• Understand role limitations in providing medical advice.
• Accurately document patient observations and escalate abnormal findings.
• Prepare clinical rooms and equipment ahead of consultations.
• Assist with contraceptive procedures (e.g., implant insertion/removal).
• Act as a chaperone during consultations when needed.
• Support clinicians during emergency management of patients and be confident in resuscitation techniques
• Manage ordering, receiving, and monitoring of nursing and clinical stock.
• Check and maintain clinical room stock, ensuring no expired or damaged items.
• Keep accurate stock records and report shortages or discrepancies.
• Support IPC lead in auditing and maintaining infection control standards.
• Ensure room cleaning aligns with IPC protocols and report any breaches.

• maintain accurate and contemporaneous patient health records
• enhance own performance through continuous professional development, imparting own knowledge and behaviours to meet the needs of the service

• A full & Person Specification is attached to this advert* Job description

Job responsibilities
Key responsibilities in relation to delivering health services:

• Support clinicians in delivering patient care per practice protocols.
• Take blood samples safely, adhering to infection control procedures.
• Perform in-house tests ,e.g., D-Dimer and ECGs as requested.
• Prepare patients for chronic disease reviews e.g., BP, height, weight, urinalysis.
• Conduct diabetic foot checks and make necessary referrals.
• Provide basic wound care and remove sutures/clips as per care plans.
• Administer B12, pneumococcal, and other immunisations under PSDs.
• Process urine and pathology specimens according to protocols.
• Provide lifestyle advice for chronic disease management and signpost to further support.
• Apply evidence-based care approaches aligned with QOF requirements.
• Understand role limitations in providing medical advice.
• Accurately document patient observations and escalate abnormal findings.
• Prepare clinical rooms and equipment ahead of consultations.
• Assist with contraceptive procedures (e.g., implant insertion/removal).
• Act as a chaperone during consultations when needed.
• Support clinicians during emergency management of patients and be confident in resuscitation techniques
• Manage ordering, receiving, and monitoring of nursing and clinical stock.
• Check and maintain clinical room stock, ensuring no expired or damaged items.
• Keep accurate stock records and report shortages or discrepancies.
• Support IPC lead in auditing and maintaining infection control standards.
• Ensure room cleaning aligns with IPC protocols and report any breaches.

• maintain accurate and contemporaneous patient health records
• enhance own performance through continuous professional development, imparting own knowledge and behaviours to meet the needs of the service

• A full & Person Specification is attached to this advert*

Person Specification
Skills
Essential

• Excellent communication skills- written and oral.
• Strong IT skills.
• Effective time management - planning and organising.
• Ability to work as a team member and autonomously.
• Problem solving and analytical skills.
• Ability to follow policies and procedures.

Qualifications
Essential

• GCSE grade A-C in English and Maths or equivalent.
• NVQ Level 3 or Care Certificate Equivalent.

Personal Qualities & Attributes
Essential

• Polite and Professional.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.

Experience
Essential

• Experience of working with the general Public.
• Experience of working in a healthcare setting.
• Experience of performing clinical tasks.

Desirable

• Experience of administrative duties.
• Experience of working in General Practice.
• Knowledge of Primary care clinical systems eg EMIS.

Person Specification
Skills
Essential

• Excellent communication skills- written and oral.
• Strong IT skills.
• Effective time management - planning and organising.
• Ability to work as a team member and autonomously.
• Problem solving and analytical skills.
• Ability to follow policies and procedures.

Qualifications
Essential

• GCSE grade A-C in English and Maths or equivalent.
• NVQ Level 3 or Care Certificate Equivalent.

Personal Qualities & Attributes
Essential

• Polite and Professional.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.

Experience
Essential

• Experience of working with the general Public.
• Experience of working in a healthcare setting.
• Experience of performing clinical tasks.

Desirable

• Experience of administrative duties.
• Experience of working in General Practice.
• Knowledge of Primary care clinical systems eg EMIS.

Skills Required