Job Description

We're looking for a caring and proactive Outpatients Department (OPD) Healthcare Assistant to join our friendly and dedicated team at Practice Plus Group. In this role, you'll be an important part of the multi-disciplinary team, ensuring our patients feel supported, respected and cared for throughout their journey with us.
This is an exciting opportunity to work in a varied role where no two days are the same - combining clinical support with patient care, and helping to keep our outpatient department running smoothly.
This is a full-time role, working 37.5 hours a week over 4 days, with the shifts of 7.45am- 5.45pm, 9am -7pm or 11am-9pm - some Saturday working is required; usually 1 in 5.
For a virtual tour of our Ilford Hospital please see the video below:
What you'll be doing
As our OPD Healthcare Assistant, you'll play a hands-on role in patient care and provide essential support to the clinical team. Your responsibilities will include:

• Delivering compassionate and patient-centred care, including supporting with personal hygiene, mobility, diet and fluids.
• Assisting patients during treatments, investigations and procedures, always protecting their privacy and dignity.
• Recording vital signs and updating care documentation accurately.
• Acting as a chaperone when needed and escorting patients safely within the unit.
• Supporting the team with administrative and reception duties - greeting patients, answering queries, and managing documentation.
• Helping to maintain a safe, clean and welcoming environment for patients, visitors and staff.
• Working collaboratively with colleagues to ensure the highest standards of care and patient experience.

You'll also be encouraged to develop your skills and competencies through training and ongoing professional development.
What we'll look for in you
With your previous experience of working within a healthcare or patient-facing environment, you will also have:

• A strong communicator with excellent interpersonal skills.
• Calm, professional and compassionate, even in challenging situations.
• Flexible to fit into the internal rotating shift patterns
• Comfortable working as part of a team and supporting colleagues.
• Organised, adaptable and able to prioritise tasks in a busy environment.
• Committed to personal development and willing to learn new skills.

It would be great if you hold NVQ Level 2 in Health & Social Care or have experience in a hospital or outpatient setting, but what's most important is your dedication to delivering exceptional care to our patients.
What you can expect in return;

• A salary of 23,809.50 per annum
• Working 37.5 hours a week over 4 days, with the shifts of 7.45am - 5.45pm, 9am - 7pm or 11am - 9pm
• An extensive range of wellbeing and lifestyle benefits
• 25 days annual leave (increasing with service) plus bank holidays
• The support you need to grow in your role

To apply for the role, click on the link below. If you have any questions, contact in our friendly resourcing team.
Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date.
Our employment offers are subject to receipt of satisfactory pre-employment checks.
Applicants must have the right to work in the UK
All Locations
Practice Plus Group Hospital Ilford All Locations is a required field
Position
HCAs
Advertising Salary
23,809.50
Vacancy Type
Permanent
Schedule Type
Full Time
Rewards & Benefits
Flexible working
Physical and mental health support
Refer a friend scheme
Free access to Reward Gateway discount scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance
Training & Development
Training delivered via our bespoke Learning Management System Practice Plus Group Skills Academy.
Great development and career progression opportunities.
Apprenticeship pathways to study:

• Healthcare Support Worker L2
• Senior Healthcare Support Worker
• Adult Nursing or Adult Mental Health L3

In my previous job I worked 9 to 5 and I was on the road all the time. On top of that I was on call every weekend and my time was not my own or my family's. The job as a Health Care Assistant (HCA) at HMP Hewell had a shift pattern of three long days a week, and those days change according to the rota. I worked one weekend in three, leaving me four days during the school week to be at home when my children came home. It was ideal in the holidays.

Skills Required