Job Description

This role is based at Bradford Teaching Hospitals NHS Foundation Trust (BTHFT), covering the Urgent Treatment Centre (UTC) and Emergency Department. The service operates between 08:00 and 00:00, 7 days per week, and shifts (6 or 4 hours) will be allocated on a rota basis. Flexibility, including weekends and evenings, is required to meet service needs.
Various shifts and hours available, successful candidates must commit to at least 1 x 6 or 4-hour shift a week as a minimum.
Main duties of the job
Healthcare Assistants (HCAs) working in the Primary Care Streaming Service at the UTC and Emergency Department play a vital role in patient flow, clinical safety, and service efficiency. The role includes reception support, patient observations, point-of-care testing, and communication with clinical teams. HCAs are expected to maintain high standards of professionalism, safety, and confidentiality in line with BCA and BTHFT policies.
The post-holder will provide direct support to clinicians and patients by performing clinical observations, assisting with point-of-care testing, and ensuring smooth patient streaming processes. The HCA will monitor patient safety, act as a chaperone when required, and liaise with both UTC and A&E teams. They will also play an active role in ensuring efficient communication across the department and adherence to safety and data protection protocols.
About us
Bradford Care Alliance (BCA) is a Community Interest general practice membership organisation founded on partnership working and accountability to our members. The CIC encompasses most practices across Bradford City and Districts ICB, representing a consistent voice for primary care. We are a key partner in the wider Bradford District and Craven system, working closely with health and social care partners to deliver the vision of Happy, Healthy at Home. Healthcare Assistants are essential to the Primary Care Streaming Service, supporting safe, timely, and high-quality care.
Details
Date posted
10 September 2025
Pay scheme
Other
Salary
15 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
B0028-25-0003
Job locations
Bradford Royal Infirmary
Duckworth Lane
Bradford
West Yorkshire
BD9 6RJ
Job description
Job responsibilities
Patient Reception & Support
Receive patients and guide them through the streaming process.
Collect and escort patients to the UTC as required.
Provide a professional, welcoming, and reassuring presence.
Act as a chaperone when necessary.
Observations & Clinical Support
Complete baseline observations within 30 minutes of registration and repeat as required
Carry out paediatric observations every 4 hours.
Monitor waiting patients for safety and escalate concerns appropriately.
Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.
Record and close patient cases accurately in electronic systems
Point-of-Care Testing (POCT)
Undertake approved point-of-care tests in line with training.
Record results promptly in patient records.
Liaise with clinical teams if tests indicate the need for admission.
Patient Safety & Protocol Adherence
Adhere to patient influx protocol when demand exceeds safe levels.
Ensure no patient is left without observations for more than one hour.
If leaving the department without HCA cover, pause streaming and notify GP/Admin team.
Support admin team to ensure reception cover during breaks.
Teamwork & Communication
Work effectively with colleagues to ensure timely patient care.
Share patient responsibility clearly when more than one HCA is on duty.
Use Cerner initials to identify accountable HCA for each patient.
Maintain visibility in reception and waiting areas to support workflow.
Information Governance & Data Protection
Use individual logins for SystmOne and Cerner only.
Record observations and POCT under your own name.
Lock computers when unattended and never share passwords.
Adhere to BCA and BTHFT information governance and data protection policies.
Restrict mobile phone use to emergencies only.
Training & Development
Participate in training to support ongoing development.
Remain up to date with SOPs and trust policies.
Engage in safety training and clinical updates.
Contribute to a culture of continuous learning and improvement. Job description
Job responsibilities
Patient Reception & Support
Receive patients and guide them through the streaming process.
Collect and escort patients to the UTC as required.
Provide a professional, welcoming, and reassuring presence.
Act as a chaperone when necessary.
Observations & Clinical Support
Complete baseline observations within 30 minutes of registration and repeat as required
Carry out paediatric observations every 4 hours.
Monitor waiting patients for safety and escalate concerns appropriately.
Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.
Record and close patient cases accurately in electronic systems
Point-of-Care Testing (POCT)
Undertake approved point-of-care tests in line with training.
Record results promptly in patient records.
Liaise with clinical teams if tests indicate the need for admission.
Patient Safety & Protocol Adherence
Adhere to patient influx protocol when demand exceeds safe levels.
Ensure no patient is left without observations for more than one hour.
If leaving the department without HCA cover, pause streaming and notify GP/Admin team.
Support admin team to ensure reception cover during breaks.
Teamwork & Communication
Work effectively with colleagues to ensure timely patient care.
Share patient responsibility clearly when more than one HCA is on duty.
Use Cerner initials to identify accountable HCA for each patient.
Maintain visibility in reception and waiting areas to support workflow.
Information Governance & Data Protection
Use individual logins for SystmOne and Cerner only.
Record observations and POCT under your own name.
Lock computers when unattended and never share passwords.
Adhere to BCA and BTHFT information governance and data protection policies.
Restrict mobile phone use to emergencies only.
Training & Development
Participate in training to support ongoing development.
Remain up to date with SOPs and trust policies.
Engage in safety training and clinical updates.
Contribute to a culture of continuous learning and improvement.
Person Specification
Experience
Essential

• Experience as a Healthcare Assistant or equivalent patient-facing role.

Desirable

• Experience in urgent/emergency/primary care settings.

Personal Qualities
Essential

• Confidential, discreet, proactive, and able to work under pressure.
• Ability to use initiative and willingness to take on additional tasks.

Skills
Essential

• Ability to perform and record patient observations accurately.
• Strong communication and interpersonal skills.
• Excellent time management skills.
• Strong attention to detail.
• Commitment to patient safety, confidentiality, and teamwork.
• Willingness to undertake role-specific training.

Desirable

• POCT training and experience.
• Familiarity with SystmOne and Cerner electronic record systems.

Qualifications
Essential

• Care Certificate for Healthcare Assistants

Desirable

• NVQ level 3 Health & Social Care

Person Specification
Experience
Essential

• Experience as a Healthcare Assistant or equivalent patient-facing role.

Desirable

• Experience in urgent/emergency/primary care settings.

Personal Qualities
Essential

• Confidential, discreet, proactive, and able to work under pressure.
• Ability to use initiative and willingness to take on additional tasks.

Skills
Essential

• Ability to perform and record patient observations accurately.
• Strong communication and interpersonal skills.
• Excellent time management skills.
• Strong attention to detail.
• Commitment to patient safety, confidentiality, and teamwork.
• Willingness to undertake role-specific training.

Desirable

• POCT training and experience.
• Familiarity with SystmOne and Cerner electronic record systems.

Qualifications
Essential

• Care Certificate for Healthcare Assistants

Desirable

• NVQ level 3 Health & Social Care

Skills Required