Job Description

HEREFORD GENERAL HOSPITAL & WORCESTERSHIRE ROYAL HOSPITAL
Healthcare Assistant / Receptionist
Band 3
15 hrs per week
We require a talented and committed HCA to fill the Band 3 role at Hereford providing high quality support to patients living with HIV. The candidate will also be required to work at our Worcestershire Royal Hospital site on occasions.
The appointed candidate will support the HIV CNS and the Consultant in effectively managing a highly complex clinical caseload. This involves prioritizing needs to ensure that an efficient service is provided. You will help support the team looking after patients undergoing assessment and treatment of HIV.
You will work as a member of the multi-professional team supporting consultants and nurse-led clinics.
This role includes providing reception duties and booking appointments as appropriate.
The hours for this position are flexible but must be worked over 2 days a week. On a Thursday you will be working in the clinic at Worcestershire Royal Hospital and another day will be working in the Clinic at Hereford Hospital.
This post holder will work very closely with WAHT team in particular to develop ways to encourage patients to access the HIV service.
For informal visits or further information please contact:
Matron Georgina Darby on Direct Dial: 01905 733883 or EXT: 30550 bleep 662 via Switchboard 01905 763333.
Main duties of the job
To accompany patients where clinical support is indicated.
Taking and recording and monitoring of patient observations to include, blood pressure, pulse, oxygen saturations, temperature and respirations. This includes accurate calculation and recording of NEWS 2 (early warning score) and escalation to registered staff as indicated by score.
Blood Glucose Monitoring.
Undertake asymptomatic sexual health screening as directed by the CNS.
To work within the phlebotomy service when required.
To cover reception duties and book appointments as appropriate.
To answer telephone calls, bleep etc. and take messages informing appropriate persons of the call or bleep received.
To assist in the transferring of patients using correct manual handling techniques and equipment as appropriate.
Answer the telephone, refer to appropriate person.
Answer bleeps, taking accurate messages and relay to appropriate person.
Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit.
Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment.
Reception/telephone duties.
Preparing notes - using both electronic and manual systems.
Assist in the preparation of medical and nursing notes for clinics.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
16 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Part-time
Reference number
C9365-25-0809
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Hereford General Hospital
Nelson Street
Hereford
Herefordshire
HR1 2BN
Job description
Job responsibilities
To accompany patients where clinical support is indicated.
To chaperone patients as required.
Taking and recording and monitoring of patient observations to include, blood pressure, pulse, oxygen saturations, temperature and respirations. This includes accurate calculation and recording of NEWS 2 (early warning score) and escalation to registered staff as indicated by score.
Blood Glucose Monitoring.
Undertake asymptomatic sexual health screening as directed by the CNS.
To work within the phlebotomy service when required.
To respond to patient requests for non-clinical information.
To respond appropriately to clinical emergencies.
To cover reception duties and book appointments as appropriate.
To answer telephone calls, bleep etc. and take messages informing appropriate persons of the call or bleep received.
To assist in the transferring of patients using correct manual handling techniques and equipment as appropriate.
To attend to the activities of daily living needs of patients e.g. mobility, if required.
To report immediately to the Nurse in Charge any observed change in a patients condition or any concern expressed by a patient about nursing care or medical treatment.
Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment.
To maintain professional/personal development.
Communication and relationships:
The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential.
Report to the nurse in charge of the ward/department matters of concern relating to patients and the ward/department environment.
Answer the telephone, refer to appropriate person.
Answer bleeps, taking accurate messages and relay to appropriate person.
Attend ward/department meetings when appropriate.
Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit.
Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment.
To ensure the privacy and dignity of patients at all times.
Cleaning:
Maintain tidiness and cleanliness of areas and equipment as instructed and complete all necessary paperwork relating to this in line with Trust Guidelines.
Clerical duties:
Undertake a range of clerical duties service, this may involve:
o Reception/telephone duties.
o Basic computer skills
o Stock Control.
o Preparing notes - using both electronic and manual systems.
o Assist in the preparation of medical and nursing notes for clinics. Job description
Job responsibilities
To accompany patients where clinical support is indicated.
To chaperone patients as required.
Taking and recording and monitoring of patient observations to include, blood pressure, pulse, oxygen saturations, temperature and respirations. This includes accurate calculation and recording of NEWS 2 (early warning score) and escalation to registered staff as indicated by score.
Blood Glucose Monitoring.
Undertake asymptomatic sexual health screening as directed by the CNS.
To work within the phlebotomy service when required.
To respond to patient requests for non-clinical information.
To respond appropriately to clinical emergencies.
To cover reception duties and book appointments as appropriate.
To answer telephone calls, bleep etc. and take messages informing appropriate persons of the call or bleep received.
To assist in the transferring of patients using correct manual handling techniques and equipment as appropriate.
To attend to the activities of daily living needs of patients e.g. mobility, if required.
To report immediately to the Nurse in Charge any observed change in a patients condition or any concern expressed by a patient about nursing care or medical treatment.
Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment.
To maintain professional/personal development.
Communication and relationships:
The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential.
Report to the nurse in charge of the ward/department matters of concern relating to patients and the ward/department environment.
Answer the telephone, refer to appropriate person.
Answer bleeps, taking accurate messages and relay to appropriate person.
Attend ward/department meetings when appropriate.
Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit.
Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment.
To ensure the privacy and dignity of patients at all times.
Cleaning:
Maintain tidiness and cleanliness of areas and equipment as instructed and complete all necessary paperwork relating to this in line with Trust Guidelines.
Clerical duties:
Undertake a range of clerical duties service, this may involve:
o Reception/telephone duties.
o Basic computer skills
o Stock Control.
o Preparing notes - using both electronic and manual systems.
o Assist in the preparation of medical and nursing notes for clinics.
Person Specification
Qualifications
Essential

• NVQ Level 3 in Direct Care, or equivalent.
• Key Skills literacy/numeracy or equivalent.
• Venepuncture competencies.

Desirable

• Venepuncture Certificate.
• Care certificate.
• NVQ Assessor Qualification.

Experience
Essential

• Previous experience in a caring environment.
• Experience of working within outpatients.
• Previous administration experience.

Other Job Requirements
Essential

• Ability to undertake manual handling and movement tasks.
• Able to travel countywide / cross-sites.

Skills and Knowledge
Essential

• Able to work independently and as part of a team.
• Flexible working capacity
• Able to work under pressure.

Person Specification
Qualifications
Essential

• NVQ Level 3 in Direct Care, or equivalent.
• Key Skills literacy/numeracy or equivalent.
• Venepuncture competencies.

Desirable

• Venepuncture Certificate.
• Care certificate.
• NVQ Assessor Qualification.

Experience
Essential

• Previous experience in a caring environment.
• Experience of working within outpatients.
• Previous administration experience.

Other Job Requirements
Essential

• Ability to undertake manual handling and movement tasks.
• Able to travel countywide / cross-sites.

Skills and Knowledge
Essential

• Able to work independently and as part of a team.
• Flexible working capacity
• Able to work under pressure.

Skills Required