Job Description

Surrey Downs Heath & Care - Leatherhead PCN
This is an exciting opportunity for a highly motivated and enthusiastic Healthcare Support Worker to work within the community nursing team at Leatherhead PCN. In this role you will provide care and support to your patients within the community setting, while undertaking a range of delegated tasks. This post-holder will be supported to develop skills and abilities, both to enhance their career and provide the appropriate level of care to patients.
We are a highly supportive team, who encourage people with or without community experience to come and join us, to make a positive contribution to nursing in the community. We can offer you the support, training, autonomy and flexibility of a modern NHS service, and we encourage those with an interest in pursing a health career to join us.
You will have excellent organisational and time management skills and be passionate about delivering holistic care that has the patient at its centre. You will relish developing new ways of working to improve quality and develop a "one team" culture. This is a great opportunity for a proactive individual keen to take the next step in their health career, joining an exciting forward thinking team.
Main duties of the job
To work within the Community Integrated Service to support and assist in the provision of holistic nursing care and support to patients, their families and carers.
This service provides a 7 day/week service from 8.30am to 6.30pm and staff are required to work flexibly over the full week - no more than one weekend in four.
About us
Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier's University Hospitals NHS Trust
• Surrey Council Count

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.
It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Details
Date posted
25 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
26,240 to 27,928 a year Pro Rata Per Annum inc Fringe HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
343-SDH&C-7496022
Job locations
Leatherhead Hospital
Poplar Road
Leatherhead
KT22 8SD
Job description
Job responsibilities
Principle Duties to include:
Clinical:

• Coordinate and participate in specialist care e.g. wound care, Doppler testing, phlebotomy, bladder screening and clinical activities, under the supervision and guidance of Registered Nurses
• Undertake diagnostic tests on request of District Nurses, Community Matron or GPs e.g. for chronic disease monitoring programmes. This may include home visiting or responsibility for coordinating repeat or regular testing for residents in residential homes
• Undertake clinical interventions as delegated by a senior team member

Health Promotion:

• Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards
• To be involved in supporting, educating and informing family/carers where appropriate
• Assist in the promotion of health and wellbeing of patients

Administration and Clerical Duties:

• Maintain clear and comprehensive, signed and contemporaneous records according to Surrey Downs Health and Care procedures
• Take and record telephone messages, respond and liaise appropriately
• Manage stationery and documentation supplies
• To be responsible for maintaining data entry and other record keeping e.g. recording mileage and annual leave on staff databases

Team Working:

• Work as part of the team participating in procedures and duties in accordance with agreed standards relevant to role
• Assist with clerical and administrative duties as required
• Maintain regular contact with the senior team member and communicate all relevant issues

Other Duties

• Work in partnership with patients ensuring privacy and dignity is maintained
• Maintain close liaison with the senior team member who is responsible for the workload
• Work in co-operation with all other professionals and agencies involved in the care of the client
• Be aware of and act upon, where necessary, the procedures in place to protect vulnerable individuals
• Participate in the Surrey Downs Health and Care Governance Strategy
• Participate in Surrey Downs Health and Care Risk Management Strategy
• Undertake such duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post

Job description
Job responsibilities
Principle Duties to include:
Clinical:

• Coordinate and participate in specialist care e.g. wound care, Doppler testing, phlebotomy, bladder screening and clinical activities, under the supervision and guidance of Registered Nurses
• Undertake diagnostic tests on request of District Nurses, Community Matron or GPs e.g. for chronic disease monitoring programmes. This may include home visiting or responsibility for coordinating repeat or regular testing for residents in residential homes
• Undertake clinical interventions as delegated by a senior team member

Health Promotion:

• Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards
• To be involved in supporting, educating and informing family/carers where appropriate
• Assist in the promotion of health and wellbeing of patients

Administration and Clerical Duties:

• Maintain clear and comprehensive, signed and contemporaneous records according to Surrey Downs Health and Care procedures
• Take and record telephone messages, respond and liaise appropriately
• Manage stationery and documentation supplies
• To be responsible for maintaining data entry and other record keeping e.g. recording mileage and annual leave on staff databases

Team Working:

• Work as part of the team participating in procedures and duties in accordance with agreed standards relevant to role
• Assist with clerical and administrative duties as required
• Maintain regular contact with the senior team member and communicate all relevant issues

Other Duties

• Work in partnership with patients ensuring privacy and dignity is maintained
• Maintain close liaison with the senior team member who is responsible for the workload
• Work in co-operation with all other professionals and agencies involved in the care of the client
• Be aware of and act upon, where necessary, the procedures in place to protect vulnerable individuals
• Participate in the Surrey Downs Health and Care Governance Strategy
• Participate in Surrey Downs Health and Care Risk Management Strategy
• Undertake such duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post

Person Specification
Qualifications
Essential

• NVQ Level 3 or appropriate qualification or course
• Full-Current UK driving Licence

Skills
Essential

• Ability to provide quality care that is responsive to patient's/ client's needs and to work in partnership with patients and clients and other agencies
• Good written and verbal communication
• Ability to work effectively as part of a team, valuing contributions from team members
• Ability to drive & have access to a vehicle for work

Experience
Essential

• o Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement

Desirable

• o Examples of Significant administrative and clinical experience

Person Specification
Qualifications
Essential

• NVQ Level 3 or appropriate qualification or course
• Full-Current UK driving Licence

Skills
Essential

• Ability to provide quality care that is responsive to patient's/ client's needs and to work in partnership with patients and clients and other agencies
• Good written and verbal communication
• Ability to work effectively as part of a team, valuing contributions from team members
• Ability to drive & have access to a vehicle for work

Experience
Essential

• o Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement

Desirable

• o Examples of Significant administrative and clinical experience

Skills Required