Job Description

ISS
Healthcare Cleaning Frontline Manager (NIGHTS)
Contract: Healthcare
Location: Stanmore, HA7 4LP
Hours of work: 37.5
Shift Pattern: Monday - Friday, 21:45 - 05:45
(There will be a requirement for occasional weekend work)
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking a dedicated Domestic Front Line Manager (FLM) to lead and support our domestic services team in maintaining a clean, safe, and hygienic environment for patients, staff, and visitors. This role ensures high standards of cleanliness across hospital and associated areas, while complying with health, safety, and infection control policies.

As a Domestic FLM, you will supervise and coordinate domestic staff, ensuring all cleaning and hygiene standards are met within designated areas. You will manage resources, monitor performance, and maintain compliance with company and Trust policies. This role requires strong organisational skills, attention to detail, and the ability to motivate and support your team in delivering exceptional service.
Key Responsibilities

• Supervise, train, and motivate domestic staff to maintain high standards of cleanliness.
• Organise and allocate staff duties according to work schedules and specifications.
• Monitor quality standards and ensure compliance with health, safety, and infection control policies.
• Maintain accurate records for sickness, training, and performance monitoring.
• Order, control, and issue uniforms, equipment, and cleaning materials.
• Ensure safe storage and maintenance of stock and supplies.
• Manage waste removal in line with company and Trust procedures.
• Conduct team meetings, performance reviews, and return-to-work discussions.
• Report faults or defects in equipment or premises promptly.
• Participate in staff development and training activities.

Professional and Personal Competencies/Qualifications

• Ability to lead and supervise a team effectively.
• Strong organisational and communication skills.

Knowledge of health, safety, and infection control standards. * Ability to maintain confidentiality and professionalism at all times.

• Competent in record-keeping and monitoring staff performance.
• Willingness to work in environments with unpleasant conditions.
• Flexibility to respond to service needs and adapt to changing priorities.
• Previous supervisory experience is not required.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required