Job Description

Join Our Friendly Team at a Thriving GP Surgery
Are you ready for a rewarding, fulfilling role in a dynamic, supportive environment. Were a busy GP surgery with over 15000 patients and were growing. As we expand, were excited to welcome new team members who are compassionate, dedicated, and ready to thrive in a supportive, friendly environment.
If youre looking to bring your skills to a vibrant, community-centred practice, wed love to hear from you.
Qualifications & Skills Required:

• Experience in clinical administration, referrals and medical coding, with proficiency in EMIS Web and SNOMED CT.
• Knowledge of CQC and QOF standards and experience in supporting audit and compliance activities.
• Excellent organisational skills, attention to detail, and ability to work independently.
• Strong communication skills, with a focus on professionalism and confidentiality.

Main duties of the job
We are looking for an organised and motivated Administrator to join our friendly team.
Key Responsibilities:
Processing and managing patient referrals through NHS e-Referral Service and other pathways.
Sorting, read coding, and filing clinical correspondence into patient records.
Supporting prescription requests in line with practice policy.
Preparing and handling medical reports, private letters, and insurance forms.
Assisting in arranging meetings, taking minutes, and distributing actions.
Supporting practice compliance with CQC standards and QOF requirements.
Liaising with patients, clinicians, and external providers in a professional and confidential manner.
Essential Skills and Experience:
Strong IT skills, with experience using clinical systems (EMIS Web experience desirable).
Excellent organisational skills and attention to detail.
Ability to prioritise workload and meet deadlines.
Professional communication skills, both written and verbal.
Understanding of patient confidentiality and data protection.
Desirable:
Previous experience working in a GP surgery or healthcare environment.
Knowledge of medical terminology.
We offer a supportive working environment, opportunities for training and development, and the chance to make a real difference to patient care.
If you are enthusiastic, reliable, and keen to work in primary care, we would love to hear from you.
About us
Why Join Us?
We are not just a GP surgery we are a supportive and rewarding workplace where staff well-being is our priority. Here's why you'll love working with us:

• Staff Well-being Award Winners : We are proud to have won the Staff Well-being Award in December 2023.
• Wellness Room : Enjoy access to our dedicated Wellness Room, where you can unwind with spa treatments, fully funded by the surgery.
• Pilates Sessions: Stay active and relaxed with regular Pilates classes led by a professional instructor, all part of our commitment to your well-being.
• Stress-Free Environment: We maintain a healthy, balanced work-life environment that reduces stress and promotes overall well-being.
• Relax and Recharge : Take advantage of our massage chair during breaks, designed to help you relax and de-stress.
• Outstanding Reputation : Our surgery consistently receives excellent feedback from patients and NHS England, reflecting our dedication to providing high-quality care.

Join us and become part of a team that values your health and happiness.
Details
Date posted
19 September 2025
Pay scheme
Other
Salary
12.50 to 13.50 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A2735-25-0005
Job locations
2A-6 LYNWOOD DRIVE
ROMFORD
ESSEX
RM5 3QL
Job description
Job responsibilities
The post holder will be expected to provide general administration duties, which may include but is not limited to;
To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records.
Filing scanned documents into patient electronic notes (EMIS)
Electronically filing test results and other documents/patient information
Perform computer searches and data collection to support practice enhanced services and ensure clinical safety.
Keeping all records including staff trainings up to date for CQC purposes.
Monitoring telephone call queue daily.
To liaise with reception manager to make sure all tasks are completed at the end of day.
Helping patients by dealing with requests or questions in a polite, professional and efficient manner
Telephoning patients to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so
Printing and distributing repeat prescriptions
Registering patients, ensuring that information is checked and documented accurately
General administration involving patient records, audits etc. as required.
Prepare medical reports and other requests for information are processed accurately and in a timely manner, ensuring practice protocols regarding information governance and confidentiality are adhered to
Record-keeping, distribution of documents, filing are all undertaken accurately and efficiently
Taking responsibility for the scheduling and co-ordination of meetings
Management of the generic email inbox
You should have previous administrative experience, preferably familiar with EMIS Web GP system. Good written and verbal communication skills are essential together with highly effective organisational and planning skills.
Job description
Job responsibilities
The post holder will be expected to provide general administration duties, which may include but is not limited to;
To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records.
Filing scanned documents into patient electronic notes (EMIS)
Electronically filing test results and other documents/patient information
Perform computer searches and data collection to support practice enhanced services and ensure clinical safety.
Keeping all records including staff trainings up to date for CQC purposes.
Monitoring telephone call queue daily.
To liaise with reception manager to make sure all tasks are completed at the end of day.
Helping patients by dealing with requests or questions in a polite, professional and efficient manner
Telephoning patients to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so
Printing and distributing repeat prescriptions
Registering patients, ensuring that information is checked and documented accurately
General administration involving patient records, audits etc. as required.
Prepare medical reports and other requests for information are processed accurately and in a timely manner, ensuring practice protocols regarding information governance and confidentiality are adhered to
Record-keeping, distribution of documents, filing are all undertaken accurately and efficiently
Taking responsibility for the scheduling and co-ordination of meetings
Management of the generic email inbox
You should have previous administrative experience, preferably familiar with EMIS Web GP system. Good written and verbal communication skills are essential together with highly effective organisational and planning skills.
Person Specification
Qualifications
Essential

• Higher Degree or 2 years experience of GP clinical system EMIS WEB

Desirable

• Experience of working in a GP practice

Experience
Essential

• Excellent communication skills (written and oral). Applicants must have excellent I.T skills .Please see job description .

Desirable

• Experience of working in GP practice

Person Specification
Qualifications
Essential

• Higher Degree or 2 years experience of GP clinical system EMIS WEB

Desirable

• Experience of working in a GP practice

Experience
Essential

• Excellent communication skills (written and oral). Applicants must have excellent I.T skills .Please see job description .

Desirable

• Experience of working in GP practice

Skills Required