Job Description

The Norfolk & Norwich University Hospital are inviting you to join us for an Open Day/Recruitment event for Healthcare Support Workers interested in joining our incredible Trauma & Orthopaedic teams! We have exciting opportunities for experienced care workers wanting to join the NHS with positions across our three Trauma & Orthopaedic specialist wards.
Come and join us on November 4th between 10:30am and 2:30pm in the East Atrium at NNUH. We will be celebrating the incredible work our T&O teams do, showcasing some of the specialised care delivered and welcoming you to meet the ward managers, current Healthcare Support Workers and members of the team across T&O!
The successful applicant will be supported by our nursing team to build on and develop skills, including support with completion of care certificate, band 3 Clinical skills, pre and post operative care, and even Spinal care.
We are constantly striving to learn, improve and drive change to overcome challenges and the Healthcare Support Worker role is essential to what we do. You'll be given the opportunity to attend specialty Study days and have support from our Ward Based Clinical Educators.
Please be aware that this advert is solely for the purposes of promoting our Trauma & Orthopaedic Open day/Recruitment Event. As such we are not taking applications via this advert. Applicants who wish to be considered for a position on one of our T&O wards would be provided a link to apply in person at the event on 4th November.
Main duties of the job
The main duties of the Band 3 Healthcare Support Worker (HCSW) - Clinical Care involve providing high-quality, safe, and compassionate care to patients under the supervision of registered professionals.
This includes assisting with personal care, nutrition, wound care, mobility, and infection control, as well as monitoring and recording vital signs, supporting patients with toileting and hygiene needs, and maintaining accurate documentation.
The role also involves communicating effectively with patients, families, and the multidisciplinary team, participating in audits and service improvement initiatives, supporting new staff and learners, and upholding NNUH's PRIDE values. Staff are expected to work flexibly across clinical areas while maintaining professionalism and adhering to Trust policies and procedures.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details
Date posted
27 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
243-25-T&O-HCSWOpenDay
Job locations
Norfolk and Norwich University Hospital
Norwich
NR4 7UY
Job description
Job responsibilities

• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
• To demonstrate effective, clear and accurate communication with patients and their families, to ensure they are kept up to date with the plans for care.
• To act as a positive role model at all times.
• To understand duty of candour and speak with senior colleagues to discuss further if required.
• To contribute to the development of local protocols and guidelines.
• To identify patients at risk of skin damage i.e., moisture lesions, pressure ulcers, skin tears and be able to document skin condition and escalate to a registered professional.
• To demonstrate accurate completion of patient documentation on both electronic and paper formats. This is throughout patient treatment and care journey, including admission and discharge.

Job description
Job responsibilities

• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.
• To demonstrate effective, clear and accurate communication with patients and their families, to ensure they are kept up to date with the plans for care.
• To act as a positive role model at all times.
• To understand duty of candour and speak with senior colleagues to discuss further if required.
• To contribute to the development of local protocols and guidelines.
• To identify patients at risk of skin damage i.e., moisture lesions, pressure ulcers, skin tears and be able to document skin condition and escalate to a registered professional.
• To demonstrate accurate completion of patient documentation on both electronic and paper formats. This is throughout patient treatment and care journey, including admission and discharge.

Person Specification
Qualifications
Essential

• City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience
Essential

• Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills
Essential

• Able to prioritise own workload and manage time effectively

Attitude, aptitude
Essential

• Able to cope with stress and challenging situations
• Able to recognise own limitations
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification
Qualifications
Essential

• City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience

Experience
Essential

• Some previous experience in a nursing/Care Assistant role which can be demonstrated against the requirements of the role.

Skills
Essential

• Able to prioritise own workload and manage time effectively

Attitude, aptitude
Essential

• Able to cope with stress and challenging situations
• Able to recognise own limitations
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills Required