Job Description

The Healthcare Support Worker (HCSW) assists the ward team in providing high quality compassionate care through assistance to patients and their relatives and carers appropriate to their needs, and under direction from registered practitioners.
Interviews for this position will be held in person ONLY at Scarborough Hospital. Remote interviews will not be available.
Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role
Main duties of the job

• Greet and receive patients, carers, and other visitors to the ward/department in a courteous and compassionate manner in line withTrust values (includes receiving people via telephone and online). Act as a contact point when appropriate.
• Orientate patients to the ward/department environment, providing appropriate information to them about facilities and services.
• Attend ward meetings and contribute to discussions about improvement of patient care.
• Respond to informal complaints by patients, relatives, or carers during routine duties, in line with local policies and procedures and escalate concerns you are unable to resolve to an appropriate person.
• Escalate immediately any concerns regarding patient care to a registered practitioner.
• Maintain the patient's comfort, dignity, and privacy at all times

About us
For more information about our Trust, please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Details
Date posted
12 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
419-7458517-HCSW-MS
Job locations
Scarborough Hospital
Scarborough
YO12 6QL
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Experience
Essential

• Understanding of patient-centred care and the role of the HCSW

Qualifications & Skills
Essential

• Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)

Person Specification
Experience
Essential

• Understanding of patient-centred care and the role of the HCSW

Qualifications & Skills
Essential

• Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)

Skills Required