Job Description

We are pleased to offer an exciting opportunity for a healthcare support worker within the TIA clinic.
The TIA clinic is an emergency 'one-stop' clinic which reviews patients with a suspected TIA or minor stroke within 24 hours of referral. Patients can often be in the clinic for several hours whilst they have a variety of tests and investigations. The healthcare support worker is required to work under the direction of the Emergency Stroke Outreach Team (ESOT) to support the patients within the clinic, ensuring they are safe and get to their different appointments on time. It requires good communication skills to liaise and book appointments with different departments, as well as being able to support and reassure patients and their carers.
The healthcare support worker will also work with the Stroke Data Manager to contribute to the inputting of data into SSNAP, the stroke national audit programme, as well as supporting ESOT or the Stroke Unit where required.
This is a role full of variety, working with a dynamic and dedicated team to ensure the best care for our patients.
Main duties of the job
In this role, it is expected to provide direct and indirect care as required under the direction of the Emergency Stroke Outreach Team (ESOT), for patients attending the TIA Clinic.
Working under the direction of the registered health care professional, as a member of the multi-disciplinary team
Planning and organising own workload in conjunction with other staff members.
Support service development to meet the evolving needs of the NHS ensuring efficient and effective use of all resources.
Provide effective high-quality patient/customer care. Monitor and maintain Trust Quality standards.
Communicate with different departments and ensure patient's attend their investigations in a timely manner.
To support with inputting data for the Sentinel Stroke National Audit Programme (SSNAP).
Relevant specific training to the role will be provided.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Details
Date posted
28 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 to 26,598 a year Per annum Pro Rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
179-7376119-M
Job locations
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St. Edmunds
IP33 2QZ
Job description
Job responsibilities
For full details of the Job Role and Person Specification, Please see attached .
Certificate of sponsorship For your information only
Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa
If you qualify for another type of visa or right to work, please ignore this information.
The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible. Job description
Job responsibilities
For full details of the Job Role and Person Specification, Please see attached .
Certificate of sponsorship For your information only
Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa
If you qualify for another type of visa or right to work, please ignore this information.
The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.
Person Specification
Education and qualifications
Essential

• Holds National Care Certificate or be willing to undertake (Band 2 Whilst Training)

Desirable

• National Care Certificate
• Functional Skills level 1 Maths and English or GCSE equivalent

Experience and knowledge
Essential

• Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
• Ability to work with staff from a diverse range of Backgrounds
• Ability to work alone or in small team
• Understanding of team working
• Knowledge of normal and abnormal vital signs readings and know how to escalate concerns
• Key numeric and literacy knowledge
• Understanding the importance of patient confidentiality
• Awareness of keeping the clinical environment safe and clean

Desirable

• Experience of working within a health care environment.
• Understanding about radiology procedures (MRI, CT, Ultrasound) and respective preparation for those
• Demonstrate through previous experience the ability to escalate concerns
• Knowledge of the Data Protection Act
• Understanding of risk management and Health Safety issues, including manual handling

Skills and abilities
Essential

• Good communications skills (written and verbal)
• Ability to communicate with a range of different people, including service users, carers and members of the multi-disciplinary team
• Ability to undertake vital signs measurements, including GCS, in line with the policy
• Ability to provide patients with an environment that supports privacy and dignity, equality and diversity
• Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
• Effective use of electronic solutions to support the delivery of patient care
• General administration skills
• Able to use different IT systems

Desirable

• Ability to undertake blood glucose measurements and know how to escalate concerns
• Ability to undertake ECGs in line with policy and know how to record and report results
• Ability to collect blood samples

Personal qualities
Essential

• Committed to delivering high standards of patient care.
• Ability to deal with challenging situations and different personalities

Person Specification
Education and qualifications
Essential

• Holds National Care Certificate or be willing to undertake (Band 2 Whilst Training)

Desirable

• National Care Certificate
• Functional Skills level 1 Maths and English or GCSE equivalent

Experience and knowledge
Essential

• Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
• Ability to work with staff from a diverse range of Backgrounds
• Ability to work alone or in small team
• Understanding of team working
• Knowledge of normal and abnormal vital signs readings and know how to escalate concerns
• Key numeric and literacy knowledge
• Understanding the importance of patient confidentiality
• Awareness of keeping the clinical environment safe and clean

Desirable

• Experience of working within a health care environment.
• Understanding about radiology procedures (MRI, CT, Ultrasound) and respective preparation for those
• Demonstrate through previous experience the ability to escalate concerns
• Knowledge of the Data Protection Act
• Understanding of risk management and Health Safety issues, including manual handling

Skills and abilities
Essential

• Good communications skills (written and verbal)
• Ability to communicate with a range of different people, including service users, carers and members of the multi-disciplinary team
• Ability to undertake vital signs measurements, including GCS, in line with the policy
• Ability to provide patients with an environment that supports privacy and dignity, equality and diversity
• Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
• Effective use of electronic solutions to support the delivery of patient care
• General administration skills
• Able to use different IT systems

Desirable

• Ability to undertake blood glucose measurements and know how to escalate concerns
• Ability to undertake ECGs in line with policy and know how to record and report results
• Ability to collect blood samples

Personal qualities
Essential

• Committed to delivering high standards of patient care.
• Ability to deal with challenging situations and different personalities

Skills Required