Job Description

Are you passionate about making a difference in the lives of cancer patients ?
As a Healthcare Support Worker, you will play a crucial role in delivering compassionate, patient-centred care. Based on the Ricky Grant Day Unit and Turner Ward, you'll be at the heart of providing essential nursing support, clinical interventions, and emotional care to patients undergoing cancer treatment. Whether assisting with personal care, performing vital clinical tasks like venepuncture and ECGs, or advocating for patient safety and wellbeing, you'll contribute meaningfully to the patient journey.
We're looking for individuals with a caring nature, strong communication skills, and a commitment to excellence. If you're flexible, eager to learn new skills, and thrive in a fast-paced yet supportive environment, this role is for you. In return, you'll join a team that's as passionate about your growth as they are about patient care, with access to robust training, career development opportunities, and the chance to make a real impact in a rewarding specialty. Take the next step in your healthcare career with us--where your dedication truly changes lives.
Main duties of the job

• Provide patient-centered care in line with Trust policies, including personal care (e.g., washing, dressing, toileting) while promoting independence. Use effective communication skills to overcome barriers, offering reassurance, empathy, and persuasion.
• Undertake training to perform clinical interventions (e.g., observations, venepuncture, ECGs, cannula insertion/removal, urinalysis) and remain competent in these skills. Assess patients' conditions using tools like NEWS2, pain assessments, and escalate concerns appropriately.
• Work independently or within a team, prioritizing patient needs, and demonstrate accurate use of equipment for interventions. Support patients at risk (e.g., falls, pressure damage) by following care plans and escalating changes in condition. Promote mobility, independence, and mental stimulation through appropriate activities.
• Ensure adherence to Trust policies and maintain accurate documentation (e.g., care plans, observations, fluid/food charts). Assist with nutrition by supporting mealtimes and recording intake. Act as an advocate for patient safety, safeguarding from harm, and reporting concerns or incidents through the Trust's system.
• Provide guidance to less experienced staff, ensuring safe practices, maintaining clinical environments, and performing quality control checks to uphold standards. Demonstrate Trust values and a professional approach in all aspects of care.

About us
You will be working with a friendly and dynamic team in a fast-paced environment supporting patients on the Ricky Grant Day Unit and Turner Ward.
Turner Ward
Turner ward provides the in-patient base for cancer medicine. It is an 18-bedded ward, shared with our Haematology colleagues and has one four bedded bay, three two bedded bays and seven side rooms. The ward is staffed by highly skilled specialist staff including dedicated dieticians, occupational therapists and palliative care. The junior medical team on Turner Ward consists of 1 Core Medical Trainee, 1 GPST, 1 F2, 1 F1. The junior medical team also assist in covering the oncology day unit alongside the SpRs and oncology speciality doctors (SAS).
Ricky Grant Day Unit
Ricky Grant Day Unit (RGDU) is located next to Turner Ward and provides out-patient systemic anti-cancer treatment (SACT) alongside a dedicated PICC line service and paracentesis clinic. It also hosts the 24-hour telephone triage support line for patients on SACT, and a dedicated chemotherapy CNS team provide oral SACT clinics with home delivery. The trust uses the electronic SACT prescribing system ChemoCARE and the department is supported by a dedicated oncology pharmacist team with its own aseptic suite for the preparation of cytotoxics.
Details
Date posted
04 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year pa
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
388-7089471-ACS-A
Job locations
Torbay hospital
Lowes Bridge
Torquay
TQ2 7AA
Job description
Job responsibilities
For the full detailed job description and main responsibilities please see the attached job description. Job description
Job responsibilities
For the full detailed job description and main responsibilities please see the attached job description.
Person Specification
Qualifications and training
Essential

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience

Desirable

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience
Essential

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills
Essential

• Basic computer/keyboard skills
• Good interpersonal and communication skills, ability to adapt communication style
• Record keeping competency in handwritten and electronic records
• To be flexible, adaptable, reliable and punctual
• Fine motor skills - for venepuncture, phlebotomy and other clinical tasks

Desirable

• Healthcare competencies appropriate to area of work

Person Specification
Qualifications and training
Essential

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience

Desirable

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience
Essential

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills
Essential

• Basic computer/keyboard skills
• Good interpersonal and communication skills, ability to adapt communication style
• Record keeping competency in handwritten and electronic records
• To be flexible, adaptable, reliable and punctual
• Fine motor skills - for venepuncture, phlebotomy and other clinical tasks

Desirable

• Healthcare competencies appropriate to area of work

Skills Required