Job Description

Who are Heatable?

We are a national installation service that has installed over 40,000 energy saving products across the UK since 2017, and we're still rapidly growing and introducing new products and services to our existing range.

Using technology and digital marketing channels, we facilitate super competitive and high-quality installations throughout the UK, all from our HQ in Warrington.

Our unique and revolutionary way of working is what gives us the upper hand over the industry and means we are growing at a phenomenal rate with an ever-increasing product ranges.

As we continue to grow, we want to attract the very best people out there who want to be part of something unique, so if this sounds like you, then please get in touch - we are ready to discuss this exciting and unique opportunity with you directly and confidentially.

The role:

We're looking for a knowledgeable Heating and Cooling engineer who has excellent industry experience covering Boilers, Heat Pumps and A/C to join our team. The role is office-based where you'll be engaging with installers all over the UK, supporting new installations, offering advice and support to our internal teams, and helping grow our installation volume and helping ensure we maintain a full national support and service to our customers

The successful candidate would be positioned within our current team - a fast paced, hyper-reactive environment responsible for all things installation based including technical support and customer interaction.

What we're looking for:

We are the best at what we do because we have the best people, and we need more.

Experience is key with this role as the successful candidate will be a pillar of support to both our internal teams and customers, therefore having the knowledge and experience to help and guide them through their queries. We have a responsibility to our customers, contractors and regulators to ensure all completed works are compliant and meet our own high standards. Managing and engaging at a distance is crucial to getting the most from our partner installers and clients.

General responsibilities:

Support installers by providing solid technical advice, building regulations knowledge, and manufacturer-specific requirements

Support new partners and maintain high levels of performance with the existing team.

At times, solution finding to help both staff and customers with their installations.

Provide feedback to the installation network with the findings on completed desktop audits, and raise and oversee issues until resolved.

Help and advise customers on suitable products for their homes and look for solutions and recommendations to help support installations.

To work here, you must have:

Operational excellence

A positive mental attitude towards your work

An outstanding phone and customer service manner

A desire to achieve and deliver high levels of customer service and support

An eagerness to be part of something revolutionary

Still reading?

If you think you fit the bill for this role, please kindly email us explaining why and any relevant experience you have or traits you think you'll bring to our business.

We're fortunate to receive huge volumes of applicants for roles here at Heatable, so a well put together cover letter might just swing you that interview.

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Casual dress

Company events

Cycle to work scheme

Employee discount

Health & wellbeing programme

On-site parking

Schedule:

Monday to Friday - with some weekend coverage and support

Experience:

Industry knowledge of heating and cooling products

Electrical Wiring knowledge

Work Location: In person - Warrington Office

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Additional pay:

Performance bonus
Benefits:

Casual dress Company events Free parking On-site parking Sick pay
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: H&CROLEPJV