Job Description

We are looking for Heating Services Schedulers in our Larbert HQ this is a permanent Vacancy
As a Heating Services Scheduler you will Ensure the service customers receive from the office and field teams in Heating Services is consistent and seamless, with as few touchpoints as possible. Customers must be communicated with via the channel of their choice in a timely and appropriate manner to ensure they are fully informed and engaged with the service we provide.
Customer schedulers will be responsible for ensuring service work is correctly raised in the job management system, checking scheduled routes and adding breakdown work into the schedule in the most efficient way, whilst adhering to provided SLAs. The scheduler will liaise with the engineering population as and when necessary to promote excellent customer service
As for a Heating Services Scheduler Certas Energy you'll have access to:

• Competitive salary
• 25 days holiday (plus bank holidays)
• Certas Energy group discount scheme
• Option to purchase additional, sell and/or carry annual leave
• Company Pension
• Life assurance (4x salary)
• Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
• Annual volunteering day

What we're looking for:

• A minimum of GCSE Maths and English
• Minimum 2 years' experience of working in a customer service role, involving an element of selling to customers
• Effective organisational skills in order to plan own work on a daily basis
• Proven ability to match resources within the business to meet customer requirements
• Ability to negotiate with customers and have difficult conversations as and when required
• An excellent communicator, particularly over the phone
• Confident
• High degree of self-motivation and time management
• Resilient, persistent and tenacious, able to take and provide positive and formative feedback in a constructive manner
• Possesses a results orientated attitude
• Good organisation skills and ability to prioritise, including changing of priorities in a reactive environment and situation
• Good listening skills
• Energy and enthusiasm to deal effectively with customers and engineers
• Team player

Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK.
With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We're proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast-paced working environment. This is fundamental to good business performance, and integral to our long-term business success.
Equal Opportunities Statement
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
For further information please email

Skills Required