Job Description

Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.


Our team touches all aspects of airport life - from water to energy, rail to roads, baggage systems to runways. The scope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines. Together we are responsible for the performance of 500,000 assets worth 14bn. It means there are always a wide range of interesting development, construction and maintenance projects to get involved with. And a lot of ways to develop your skills, career and reputation.


You'll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about. It's an exciting place to be, where every day, you'll discover a world of fresh possibilities and you'll be mentored by world-class experts every step of the way.



As the Heavy Rail Operations Manager, you will take the lead in overseeing all aspects of Heathrow's rail operations, from trackside access to emergency and incident planning, ensuring the highest standards of safety for our colleagues and customers. You'll play a key role in building strong, collaborative relationships across the airport, working closely with internal teams and external partners to consistently deliver operational excellence and an outstanding experience for Heathrow Rail users.



Act as a line manager for Heathrow Rail (station and back of house) colleagues, ensuring effective performance, compliance and service levels are delivered. Develop robust emergency and contingency plans, out of hours response and on call processes to ensure effective incident management plans are in place. Create strong relationships with key stakeholders to achieve the successful delivery of Heathrow Rail service goals. Implement procedures in accordance with health and safety, security and environmental policies, to meet business and regulatory requirements and manage risks. Support the review and continuous improvement of our rail service. Ensure all employees, contractors and third parties hold the relevant permits to carry out their duties safely and compliantly.

Professional qualification (ONC minimum) within engineering or asset management. Proven experience running a control room operation or managing an operational team. Strong people and stakeholder management skills. Trained and experienced in incident and accident investigation, with an understanding of how to identify root cause. Good working knowledge of railway network operations, operating rules, guidelines and performance metrics Proficient use of Word, Excel, Project and PowerPoint applications.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.