Job Description

Network Rail operates and maintains the railway infrastructure. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We're an inclusive employer of choice and we welcome applications from everyone.
About our Route
We are Central route. We are the Heart of Britain's Railway. More than a million people rely on us every week, and we help transport nearly a million tonnes of freight every month. But we are more than just tracks and trains, we are a catalyst for jobs and opportunities, a connection to leisure and time with family and friends, and a foundation for communities and neighbourhoods.
We are a key part of the national network, with Birmingham New Street - the busiest station outside of London and the hub of the railway - connecting England, Scotland and Wales, with hundreds of services arriving and leaving every day.
Brief Description
What will you be doing?
As a Duty Operations Manager, you will be responsible for the day to day running of New Street station operations including train despatch, assisting in the provision of a high quality service to our customers and ensuring delivery of contractual obligations.
Please note there are 2 positions available.
About the role (External)
Every day will be different, but you can expect to be involved in the following activities:
1. Reports to Station Operations Manager
2. Responsible for day to day Management of team of staff at New Street station
3. All line management responsibilities, including HR.
4. Safe Work Leader looking after direct reports
5. Able to make decisions regarding provision of service to our customer based on Network Rail policy and management guidance
6. Compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
7. This is a Safety Critical post (main)
8. This is a Key Safety post
9. All directly reporting staff carry out their duties to a high standard
10. The safe and punctual despatch of trains where required
11. High levels of customer service are provided
12. Own safety and that of others at all times
13. Comply with all appropriate rules and regulations
14. Carry out the day to day running of New Street station operations including train despatch
15. Undertake Station Co-ordinator duties in their absence
16. Manage direct reporting staff to enable them to carry out their duties to a high standard
17. Manage the efficient operation of the station and minimise any delay wherever possible
18. Carry out emergency procedures as described in the station emergency plan
19. Liaise with traincrew management, control staff, signalling staff and Network Rail staff as appropriate to manage the efficient operation of New Street station
20. Monitor train despatch and platform activities to ensure they are carried out safely and impartially
21. Carry out Safety Critical assessments for all relevant staff to ensure competencies are maintained
22. Comply with Rule Book, and other appropriate instructions and standards
23. Undertake staff briefings as required
24. Carry out checks as appropriate to ensure that operational and safety standards are being maintained
25. Maintain a daily log and record events which affect or occur on the station
26. Investigate all accidents and incidents ensuring they are properly reported
27. Maintain staff discipline and carry out managing for attendance interviews as required
28. Management of all uniform, name badge, safety shoes and personal protective equipment provided is worn as required
29. Any other duties commensurate with the grade and post and as required.
30. Endeavour to help to support the provision of Network Rail values
In order to be successful in this role, we would like you to have/to be:

• Previous rail operations experience

• Experience of a customer service environment would be an advantage

• Knowledge of Network Rail operations and geography

• Experience of managing other staff

• Safe work Leader skills

• PTS Holder

• Skills Assessor accreditation

It's not mandatory to have the below, but it would be desirable to have:

• Customer focused

• Efficient and calm

• Polite and friendly

• Flexible

• Good communication skills, written and verbal

• Able to use own initiative when appropriate

• High standard of personal presentation

• Able to motivate others

• Leadership skills

• Numerate and literate

• Computer literate

• Able to learn legislation that affects the role

How to apply (External)
Salary: SIG.7 50,018. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date: 16 June 2025. Late applications will not be accepted.
Want to find out more about what fantastic benefits we offer?
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks.
We're a employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Network Rail