We are currently working alongside an established M and E business to recruit a Help Desk Coordinator to join their Facilities Management team on a permanent basis. The job is based in Newtownabbey.
The Help Desk Coordinator (FM) will be responsible for:
Managing and logging all helpdesk requests, ensuring accurate and up-to-date information in the system
Scheduling and coordinating Planned Preventative Maintenance (PPM) and reactive tasks
Liaising with engineers, technicians, and subcontractors to ensure timely completion of works
Updating internal systems and maintaining accurate service and maintenance records
Communicating progress with clients and escalating urgent issues when required
Supporting Contracts Managers with reporting, service delivery, and performance monitoring
Ensuring helpdesk operations meet KPIs and SLAs through effective data management and process control
What you will need to have for the Help Desk Coordinator (FM) role:
At least 2 years' experience in a customer service or helpdesk role, handling high volumes of inbound enquiries
Proven ability to respond quickly and professionally to customers via phone, email, and other channels
Strong administrative and organisational skills, with confidence using Microsoft Office and general computer systems
If you are interested in this job and want to have a chat about it, please contact Mary on 02838299200 or email mary@happyrecruits.com
Job Type: Full-time
Work Location: In person
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