Job Description

Service Desk Engineer (Provisioning Engineer)

Location:

King's Lynn, Norfolk (Hybrid Working)

Salary:

30,000 - 35,000 per annum (DOE)

Hours:

Monday to Friday, 9:00am - 5:30pm

About Workplace IT

Workplace IT is the UK's leading provider of IT Managed Services to the Health and Social Care sector, supporting large clients in complex, regulated environments.

The Role

We are seeking a Service Desk Engineer (Provisioning Engineer) to join our fast-paced, process driven team. This role focuses on structured client IT change requests, ensuring precision, consistency, and exceptional customer service.

You'll handle a high volume of technical tickets daily, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.

Key Responsibilities

Execute user IT change requests including Microsoft 365, MFA, and Intune setup.
Manage user creation, decommissioning, permissions, and password resets.
Follow structured client procedures and update tickets in real time.
Communicate with end users by phone and email.
Update ticket status and work completed real-time in our PSA (ConnectWise).
Work collaboratively with a Provisoning Coordinator to manage ticket allocation
Identify and report process gaps to help improve documentation.
Maintain consistent performance, managing around 20 to 30 tickets per day.

About You

Strong technical knowledge of Microsoft 365, MFA, and Intune.
Confident communicator with excellent written and verbal skills.
Precise, process-driven, and comfortable with repetitive, structured work.
Proven experience ideally in an MSP or multi-client IT environment preferred.
Reliable, resilient, and focused on service excellence.

Why Join Us

30,000-35,000 salary (dependent on experience).
25 days' holiday plus UK bank holidays (33 total).
Contributory NEST pension.
Personal learning plan with quarterly reviews.
Career progression into Service Desk, Project Delivery or R&D.
Collaborative, supportive UK-based team.
Modern King's Lynn office with the option for hybrid working.
Home working Setup.

Location

You can be based anywhere in Norfolk or Suffolk.
Our team collaborate in our King's Lynn office 1 to 2 days per week and as needed.

Interview Process

Microsoft Teams interview.
In-person technical interview and scenario-based testing. (King's Lynn)
Online Personality profiling and DBS check.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Ability to commute/relocate:

King's Lynn PE30 5BY: reliably commute or plan to relocate before starting work (required)
Experience:

Help Desk / User Change Management: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person