Job Description

Mason Partners is excited to announce a new opportunity for a Helpdesk Administrator within our expanding Facilities Department. This role has arisen due to departmental growth and offers a fantastic work environment with potential for career progression and professional development. The successful candidate will play a key role in supporting the day-to-day operations of the Facilities team and Property Management team, acting as the first point of contact for helpdesk queries and ensuring efficient resolution of issues. This position is ideal for a motivated individual seeking to grow within a supportive Facilities Management environment.

Key Responsibilities

Maintain accurate compliance records, including maintenance logs, service contracts, and building plans Maintain the administration and upkeep of all property-related information Provide clerical and data entry support to the Property & Facilities Department Process invoices and assist with monitoring budgets for facilities-related expenses Review, document, and process internal surveys and audits; extract data for system migration Coordinate and generate weekly schedules for in-house mobile engineers handling maintenance, inspections, and repairs Liaise with and schedule external contractors for repairs and maintenance across our national property portfolio Handle customer queries and service requests promptly and professionally via email and telephone, triage enquiries Administration of monthly facilities reports Generate, monitor and close reactive work orders efficiently using the property maintenance management system Update both internal and external systems to reflect job progress and status Monitor and circulate quote requests, follow up with property team and subcontractors for updates Maintain the department inbox effectively, maintaining consistent communication with key stakeholders, engineers and subcontractors via phone and email

Job Requirements

A Level qualifications or higher education (or equivalent experience) Strong computer literacy and a foundation in IT skills Previous experience using

CAFM systems

(Computer-Aided Facilities Management) desirable Proficiency in

Microsoft, Excel

, including data entry and basic analysis functions Excellent communication and organisational skills Ability to multitask and manage priorities in a fast-paced environment A proactive attitude with a willingness to learn and grow within the Facilities Department

Desirable Skills and Experience

Background in a property Helpdesk or facilities management environment Education or training in facilities management or property maintenance Experience with cloud-based systems and digital work platforms

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Job Type: Full-time

Pay: From 24,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Reference ID: Helpdesk Administrator