Job Description

About the Role: CCTV Helpdesk Administrator

Working in the Security Industry for Key Security Group offers an excellent career path with some great opportunities to progress.

Using our bespoke in-house management portal, you will record and dispatch jobs and updates across our UK Branch network and provide a reassuring and professional response. You will also use Immix, so experience would be advantageous, but training is provided.

You will be liaising with a variety of stakeholders by email, phone and using our bespoke portal.

Who are we looking for?

We are looking to recruit CCTV Operators based in our Helpdesk at HQ in Ossett, to work night shifts in a fast-paced environment predominately observing & monitoring CCTV, recording, investigating and dispatching & managing alarms whilst providing excellent customer service and support.

Due to the reactive nature of the Security Industry, your role will be to ensure all jobs are communicated and allocated to our team of Response Officers, Subcontractors or Engineers using our bespoke Operating System, reviewing, and responding to those reports coming in.

The transfer of information to our customers in a timely fashion is paramount, therefore a strong attention to detail is required.

About You

Valid SIA CCTV License

Confident, clear and professional telephone manner

Strong attention to detail

Experience working within a customer service role (Preferred)

Excellent listening skills to be able to communicate clearly and effectively.

Excellent verbal and written communication skills

Good spelling and grammar as message accuracy are essential to be able to relay information to our clients, employees, and subcontractors.

The ability to multi-task where required to ensure that deadlines are not missed.

Strong IT skills to include Email, Microsoft 365 and the use of a variety of web-based portals, including our own bespoke platform specific to the sector.

What's in it for you?

Full time contract of employment (No Zero Hours), permanent if you successfully complete your probationary period

4 on 4 off shift pattern (12-hour night shifts- 1900-0700) with the opportunity to work overtime.

Overtime paid next day (optional)

Competitive hourly rate.

Holiday allowance in line with weekly hours.

Structured pay increases - performance and training related

Ability to help cover holidays & sickness

Ongoing accredited training and support

Monthly Pay and Pension Scheme

Able to access Emergency Hardship Fund

Wagestream - access to wages for those urgent or unforeseen moments.

SIA License - Fully funded after 3 years' service.

Opportunity for progression within the Company

Immediate start / training for the right applicant

This role will involve working a shift pattern of nights and weekends.

If you are interested in applying for this position, please submit your CV.

Please note that on receipt of your CV, we will try and contact you to discuss your application, so make sure you provide an up-to-date email address and telephone number.

We are an equal opportunities employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender, identity and or expression.

Job Types: Full-time, Permanent

Pay: From 12.60 per hour

Benefits:

Company pension On-site parking
Schedule:

12 hour shift Night shift Overtime
Experience:

CCTV: 1 year (preferred) Customer service: 1 year (preferred)
Licence/Certification:

SIA CCTV Licence (required)
Work Location: In person

Reference ID: CCTV Operator (SIA Licence)