Job Description

We are seeking a highly organised and customer-focused Helpdesk Administrator / Operative to join our busy maintenance team supporting NIHE contracts. The successful candidate will act as the first point of contact for tenants, clients, and engineers, ensuring maintenance requests are logged, prioritised, and resolved efficiently.

This is a key role in ensuring excellent service delivery and smooth operation of our maintenance services.

Key Responsibilities

Answer incoming calls and emails from tenants, clients, and contractors regarding maintenance requests. Update all jobs on the internal system in line with NIHE requirements. Allocate and schedule work to engineers and subcontractors. Monitor job progress, ensuring deadlines and service level agreements and KPIs are met. Provide timely updates to tenants and clients on job status. Handle emergency call-outs and prioritise urgent repairs appropriately. Maintain accurate records and assist with reporting requirements. Support the wider team with general administrative tasks as needed.
Skills & Experience Required

Previous experience in a helpdesk, scheduling, or administrative role (maintenance/repairs environment desirable). Strong communication skills with the ability to remain calm under pressure. Excellent organisational skills and attention to detail. Ability to prioritise workload and meet deadlines in a fast-paced environment. Confident IT skills, including Microsoft Office Knowledge of NIHE contracts and processes would be advantageous (but training provided).
Please note this is not an IT helpdesk role and we cannot provide sponsorship for this position.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Work Location: In person