Job Description

General information

City/town:

Middlesex

Job field:

Other Operations

External closing date:

Friday, July 25, 2025

Type of contract:

Permanent

ID:

5221

Description and requirements

Skanska, one of the world's leading project development and construction groups, is an


inclusive and responsible business that is helping to build a better society.



If you are a seeking your next career move, have excellent communications skills and are passionate about delivering exceptional customer service, then Skanska have a full time, permanent opportunity for a Shift Helpdesk Administrator in Northwood.



This key role will see you join a dedicated team of over 200 onsite Skanska colleagues committed to delivering a first class Facilities Management Service to c3000 military personnel.



One of the key teams onsite is the Helpdesk Team - who provide a 24/7 helpdesk service to the client, many of whom reside at the site.


Please note this is a shift role, requiring you to works both Days and Nights on a rotating shift pattern.


Working as a Helpdesk Administrator you will take calls to report problems on site and log a job on the CAFM system or transfer the call to the number/person asked for.

What you'll do:

Answers calls and emails from the customer within agreed SLAs Be aware of the escalation process Out of Hours Ensure all MT vehicles are signed for Ensure all accommodation keys are signed for and any spare rooms that are given out and the correct form is filled out Make sure customers are phoned/emailed if a call back has been requested Provide support to accommodation when needed during working hours Be a part of 5S keeping the work environment safe, tidy, professional, and conductive to premier site

What you'll bring:

Confidence on the telephone Able to manage multiple tasks Able to deal with customer who are at various ranks Team player Calm under pressure


This role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. You should be aware that certain levels of clearance or specific projects and/or sites have UK residency requirements; and any dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using

recruitment@skanska.co.uk

if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:

recruitment@skanska.co.uk

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.