Job Description

Overview:
Do you have customer service experience? Enjoy being the first point of contact?
Yes? I may have the ideal role for you\xe2\x80\xa6


We require Customer Support Coordinators to join us on a fixed-term basis, at our Redditch site. Working on a rotating 40-hour basis: Mon \xe2\x80\x93 Fri (07:00 \xe2\x80\x93 15:00 / 10:00 \xe2\x80\x93 19:00) and every other weekend. When working the weekend, you\xe2\x80\x99ll have staggered days off in the week to compensate.


You\xe2\x80\x99ll be joining as our first point of contact for all stores requiring our assistance. You\xe2\x80\x99ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates. About the Job:
You\xe2\x80\x99ll have a confident phone manner, being assertive when required. It\xe2\x80\x99ll be challenging at times when you won\xe2\x80\x99t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You\xe2\x80\x99ll have a great ability to learn and retain information as speed, as you\xe2\x80\x99ll be using several systems and knowing which Engineer to send for which job is essential.


For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that\xe2\x80\x99s what you\xe2\x80\x99re looking for. To be successful you will have::
If you have a \xe2\x80\x98can-do\xe2\x80\x99 attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!


When you join us, you\xe2\x80\x99ll receive:

• Salary: \xc2\xa322,695
• 25 days annual leave, plus bank holidays
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don\xe2\x80\x99t miss out on this great opportunity, and apply today by clicking on the \xe2\x80\x98apply\xe2\x80\x99 button.