Job Description

About us

Goldin Construction is a trusted, medium-sized company based in Brighton, specialising in commercial property maintenance and multi-trade services across the Southeast and London. Our work includes reactive and planned maintenance, refurbishments, repairs, and small-scale fitouts for a range of clients.

We pride ourselves on reliability, high standards, and building long-term relationships through consistent, quality service. Our team of skilled multi-traders and tradespeople are experienced in delivering efficient, safe, and professional results on every job.

We are currently looking for an organised and proactive

Helpdesk Coordinator

to join our office team. This role is vital to ensuring smooth day-to-day operations, including job scheduling, client communication, and support for field staff. It's a great opportunity to be part of a friendly, supportive company in a fast-paced, dynamic environment.

Responsibilities

Act as the first point of contact by answering incoming phone calls and handling enquiries professionally Monitor and respond to emails throughout the day, ensuring timely and accurate communication Support the coordination and scheduling of engineers and field staff Maintain and update internal trackers and job records Prepare and send job documentation to clients, including reports, photos, and job sheets Assign and issue upcoming jobs to engineers based on tracker and workload Create and send invoices for completed works Provide general administrative support to the office team and engineers as required

Skills

Excellent telephone manner and confident communication skills Strong organisational and time management abilities Ability to multitask and prioritise under pressure Proficient in Microsoft Office (Outlook, Word, Excel) Comfortable using scheduling/maintenance portals High attention to detail and accuracy in data entry and invoicing Problem-solving mindset with a proactive approach Ability to work independently and as part of a team Customer-focused with a professional and friendly attitude Previous administrative experience (preferred)
If you're looking to grow your career within a supportive and fast-paced construction office environment, this is a great opportunity to join a friendly, professional team. At Goldin Construction, we value reliability, teamwork, and a can-do attitude -- with the chance to take on more responsibility as you grow with us.

Job Types: Full-time, Permanent

Pay: 28,500.00 per year

Benefits:

Casual dress Company events Company pension Sick pay
Schedule:

Day shift Monday to Friday Overtime
Ability to commute/relocate:

Brighton BN2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person