Job Description

About CPMS

Working throughout the UK rail network, CPMS provides a diverse range of infrastructure support services including - railway station platform construction, maintenance and refurbishment works. We also undertake bridgeworks, station roofs and canopies, Civils, M&E and HVAC services. Building maintenance and refurbishment is carried out in stations, depots, signal boxes, lineside buildings, arches, carparks and roadways. Our clients include Network Rail, Train Operating Companies, Freight Operating Companies, Heritage Railways and Light Rail.

About the Role

We have an exciting opportunity for a knowledgeable, confident and enthusiastic Helpdesk Coordinator to join a small but busy team based at our Head Office in Elderslie. They will be the go-to person for making sure all support requests are handled efficiently and to assist employees and customers with any issues.

Role Responsibilities

Distribute reactive works to Contract Managers

Process all purchase orders within agreed timescales

Undertake Filing, this will include job sheets/purchase orders and all paperwork

Accurate logging of all reactive/planned tasks into CAFM System and creating job packs

Update CAFM System with key information such as operative attendance details, arrival and departure details and completion information

Liaising with Contractors and planning attendance dates in order to meet our SLA's and also completion details

Answer high call volumes and maintain rate according to agreed standards. All calls require to be answered in an efficient, professional and courteous manner

Update clients on general queries

What we are looking for

Excellent knowledge of Microsoft Office packages Excellent time management skills Ability to communicate effectively and demonstrate a high standard of customer service skills Ability to organise own work schedule whilst working as part of a team

What we are offering

Competitive salary Company Pension 31 days annual leave
Job Type: Full-time

Schedule:

Monday to Friday
Work Location: In person