Job Description

At

Anabas

, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.


We are seeking a

full-time Helpdesk Coordinator

to join our fast-paced team at one of our flagship client sites in prime London location.


As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via various communication platforms, ensuring a professional and timely response. Youll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), support with event booking requests and coordination and provide essential administrative support to keep operations running smoothly.

Salary:

28,000

Hours:

Permanent, Monday to Friday, 7am 7pm (Shift rotation)

Key Responsibilities:

Monitor and manage the helpdesk and client inboxes Answer incoming calls in a friendly, professional manner Log, update, and close jobs on QFM Keep clients and colleagues informed on ongoing issues Schedule and coordinate logistical requirements for meetings & events Order materials and goods online Liaise with engineers, subcontractors, and site-based teams Schedule callouts and planned preventative maintenance (PPM) works

About You

Were looking for someone who is proactive, professional, and highly organised. Youll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.

Essential Skills & Qualities:

Previous office experience in a similar role Strong communication skills, able to manage customer expectations Excellent organisational skills with the ability to prioritise effectively Confident IT user (Microsoft Office, email, CAFM systems, or similar) A positive team player with a flexible, can-do approach Reliable, self-motivated, and committed to delivering work to a high standard Able to multitask, working effectively and efficiently in high pressurised environment

What We Offer

33 days annual leave (including Bank Holidays) Employee Assistance Programme Recognition and Reward scheme Cycle to Work scheme Recommend a Friend scheme Company events Aviva Digital GP service Training and development opportunities Subsidised gym membership Access to healthy snacks and drinks

Ready to join us?

If youre passionate about supporting people, solving problems, and working as part of a collaborative team, wed love to hear from you.