Job Description

Leave:

41.5 days (including public holidays)

Working Pattern:

Our normal working week is 37 hours, and we currently operate a wide variety of work patterns, successfully balancing lifestyle choices with business requirements. All requests for flexible working hours will be seriously considered.

Pension:

Civil Service pension arrangements with an employer contribution of 28.97% of basic annual salary

Clearance Required:

CTC security clearance will be processed at job offer stage

Closing date: 12 midnight on Sunday 10 August 2025

Do you want to work in the most iconic building in Scotland? Now is your chance!

We're offering an excellent opportunity to join the Scottish Parliament working as Helpdesk Coordinator in our Facilities Management Office (FM).

As Helpdesk Coordinator, you'll be a key member of the Helpdesk team in the Parliament and will actively contribute to the work of the FM office which provides facilities and services that support the day to day running of the Parliament.

You'll be responsible for ensuring that the Helpdesk team are equipped with the skills and support they need to provide excellent customer service.

The successful candidate will be experienced in customer service and the use of software systems, with the ability to provide a high level of service while under pressure in a busy environment.

As a team manager you'll be resilient and inspire colleagues to deliver high performance results in line with our values.

We particularly welcome applications from candidates from a Minority Ethnic background and candidates with a disability. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.

We offer a great range of benefits including: 41.5 leave days (including public holidays), flexible working, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym facility, Health and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme.

You'll also have the opportunity to join the Alpha Civil Service pension scheme, where we'll offer you an employer contribution of 28.97% of your basic salary.

For full information about this role and to apply for this job please visit our careers page. Please visit the recruitment process to further understand our application process and gain some hints and tips on your application.

Job Types: Full-time, Permanent

Pay: From 35,769.00 per year

Work Location: Hybrid remote in Edinburgh

Reference ID: REQ000229