Job Description

Due to continued growth, another new & exciting opportunity for a Helpdesk Administrator has arisen. This job would be ideal for someone with Facilities Management Helpdesk experience and a willingness to train in a new company, with the drive to progress within the company.

As one of our office team you will be expected to deliver a high standard of work with excellent customer services.

The position will be Monday to Friday and hours will be 8AM - 5PM

Please do not apply to this role unless you have proven helpdesk experience within the Facilities Maintenance Industry

Person Specification

Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive helpdesk Excellent organisational skills and be able to work to deadlines and be able to work under pressure. Excellent telephone manner Good communication skills - able to deal with customers on all levels Proficient in Microsoft office programs excel, outlook, word The ability to pick up new processes and retain process information Ability to 'be part of a team' and carry out a variety of tasks The ability to work on own as well as taking direction from others but most importantly to manage their time effectively Experience with SOR's Experience with Housing Associations

Duties

Monitoring mailboxes Logging and following up of Emergency call out orders Ensuring all the jobs from evenings and weekends are tied up and dealt with Answering high volume inbound calls and assisting customers with specific inquiries and job bookings Uploading jobs on Big Change work system Update worksheets with changes and statuses of each customer job Managing client portals Ability to prioritise own workload and meet deadlines Providing clients with updates on progression of works Providing business support to all areas when required General Office upkeep Arranging parking on the request of engineers Working to tight timescales as part of a high-performing team Any other work as assigned by manager Liaise with engineers to book follow on jobs for customers
Job Type: Full-time

Pay: 27,000.00-31,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Experience:

Office: 1 year (preferred) Drainage Helpdesk: 1 year (required)
Licence/Certification:

Full UK Driving Licence (required)
Work Location: In person