Job Description

Are you a well-organised service desk or customer service professional ready to make a real impact? Do you have a good depth of IT knowledge? If so, this could be the role for you.
Here at Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are.
We are currently seeking a proactive IT Co-ordinator to manage and coordinate all internal IT issues. Working closely with our external IT provider, you'll ensure support queries are handled efficiently and effectively.
This role would suit someone with experience in coordination, IT support, or customer service, is confident working with IT systems and eager to broaden their knowledge, and proactive in delivering high-quality support. While we'll provide training on our specific systems, you'll need to be organised, efficient, and proactive in seeing tasks through to completion.
This is an excellent opportunity to take on broader responsibility in a supportive environment where your work truly makes a difference.
Location: Rainbows Hospice, Lark Rise, Loughborough, LE11 2HS (on-site working arrangement).
Hours of work: 37.5 hours per week, Monday to Friday.
About the role
Some of the key responsibilities include (but not limited to):

• Act as the first point of contact for internal IT helpdesk queries, providing initial triage and escalating issues to our external IT providers where necessary.
• Liaise with the Managed Service Provider and other external suppliers to ensure timely resolution of incidents and requests.
• Monitor and co-ordinate all IT contracts for telephony systems, access control (e.g. gates), photocopiers, etc.
• Support the administration and monitoring of the Rainbows intranet.
• Maintain accurate IT stock records and co-ordinate mobile phone ordering and monitoring.

Further responsibilities can be found by downloading the .
Essential Requirements

• Previous experience in an IT support, service desk, or IT administration role.
• Experience of liaising with third-party suppliers and managing information requests.
• Proven ability to handle procurement processes (quotes, orders, invoices, stock control).
• IT literacy with Microsoft 365 suite (Teams, Outlook, Excel, Word).

Desirable Requirements

• Familiarity with IT contract administration (telephony, printers, mobile phones).
• Exposure to user account management (e.g. creating new starters, permission changes).
• Experience using IT ticketing/helpdesk systems.
• Experience using a ticketing system within a customer service role.

Further requirements can be found by downloading the Person Specification.
Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holidays.
• Contributory pension scheme
• Affordable meals at the Hospice, Lark Rise, Loughborough.
• Free Tea, Coffee and Fruit whilst at the Hospice
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Samuel Massiah, Director of Digitally Enabled Transformation, on
To apply for the role please click 'apply now' to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at
This role is subject to a standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
We are an inclusive organisation, from our trustees and team members to our children and young people. We treat all job applicants equally regardless of class, age, disability, gender identify or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the Health and Social care sector.

Skills Required