Job Description

Job description

An opportunity has arisen with Associated Security for a Helpdesk Co-ordinator , based at our Head office in Manchester city centre.

As the UK's leading provider of safes and associated security products, we're here to help our customers find the perfect solution to meet their exact security requirements. We supply a large range of Home Safes, Commercial Safes, Vaults & Strongrooms and even Bespoke Safes to meet our customer's individual security needs. Our clients benefit from our comprehensive research and development expertise, as well as over 75 years of experience in providing security solutions.

The role will be varied and will involve being a named contact for a number of our customers, which include major high street banks and retailers. You will liaise with our engineers, suppliers, and subcontractors to arrange for customer security problems to be rectified quickly and efficiently, providing first class customer service to our clients at all times. Flexibility is essential as holiday and absence cover may be required for other colleagues.

We are looking for someone who is a self-starter, who can work well within a fast-paced environment and who will take on the role to its full potential.

Responsibilities:

Manage reactive call outs for customers

Create quotations & Purchase orders

Ensure all customer SLAs are being met

Answering incoming calls from customers and engineers

Ensure in-house and customer systems are kept up to date

Provide reports when requested

General admin

Essential requirements:

Proven work experience with a strong admin back ground

Outstanding organisational & time management skills

Ability to multi-task and prioritise daily workload

Excellent verbal and written communication skills

Accuracy and attention to detail

Proficient in Microsoft Office applications - Word, Excel, and Outlook

Excellent telephone manner

Desirable requirements:

Previous helpdesk experience

Good Geographical knowledge

Schedule:

Monday - Friday 8.30- 17.30

Job Type: Full-time

Work remotely:

No
Benefits:

Free onsite parking following successful probation period

Pension contribution

Free lunch on the last Friday of every month

Quarterly Socials

Causal Dress on Fridays

Bonus scheme available after one full year of completed service

Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Company events
Work Location: In person