Job Description

Llansamlet, Swansea

Monday - Friday

Competitive Salary

Full-time

Permanent

Perks & Benefits

Free

PureGym membership

Free Parking

Employee Assistance Programme

Overtime (role dependent)

2000 training budget

after probation - your growth matters to us.

22 days annual leave + 8 bank holidays

, increasing by a day each year (up to 25 days)

Modern office with a

pool table and dart board

to support employee wellbeing and encourage breaks

Social events to build connection and celebrate success

Who Are We?

We are a rapidly growing construction-focused project management company with a hands-on approach -- self-delivering every aspect of the construction process through our in-house expertise. Due to continued growth, we are looking for a Helpdesk Co-ordinator to join our team. As part of a larger group, we operate across four core divisions: Small Works, Projects, Renewables, and Asset Management. This structure allows us to provide tailored solutions, whether it's delivering fast-track refurbishments, managing large-scale developments or advancing sustainable energy solutions. Whether you're on the tools or behind the scenes, there's room to grow, lead, and make an impact.

What You'll Be Doing

The Helpdesk Co-ordinator role acts as the central point of contact for all facilities-related inquiries and ensures smooth communication between various stakeholders

Managing Facilities Requests:
Receiving, logging, and prioritizing requests for maintenance, repairs, or other facilities services.

Providing Customer Service:
Handling inquiries via phone, email, or in person, and ensuring a positive and efficient experience for all users.

Maintaining Records and Documentation:
Updating online CRM, creating completion reports, and maintaining accurate records of all facilities-related activities.

Liaising with Stakeholders:
Communicating with internal teams, contractors, and suppliers to ensure effective coordination and problem resolution.

Supporting Administrative Tasks:
Assisting with tasks such as purchase orders, work orders, and contract management.

Problem Solving and Troubleshooting:
Diagnosing and resolving issues, escalating complex problems to appropriate personnel, and providing solutions to recurring issues.

What We're Looking For

You'll thrive here if you're:

Familiar with facilities management systems (desired but not essential)

Organised, methodical, and detail-oriented - but ready to adapt when priorities shift.

Confident and direct when engaging with multiple stakeholders (including customers).

Committed to providing excellent customer service and resolving issues efficiently.

Proficient in using computer systems, CRM software, and handling administrative tasks

A strong communicator, both written and spoken.

Proactive, self-disciplined, and ready to make sound decisions.

Flexible, adaptable, and ready to solve problems

Experienced in a similar role and comfortable in a fast-paced, ever-changing environment.

Able to work independently and manage your time.

Are you ready to grow with a company that's building for the future?

Send your CV to

HR@weareiws.com

- we can't wait to hear from you!

Job Types: Full-time, Permanent

Benefits:

Additional leave Company events Company pension Free parking Gym membership On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Helpdesk