Job Description

Contract: Healthcare

Location: Orpington, BR6 8ND

Hours of work: 37.5

Working Pattern: 7:00 - 15:00 OR 15:00 - 22:00

Contract Type: Permanent

Hourly Rate: 12.21 -

14.41

As a Helpdesk Operator, your call centre experience will benefit you in providing an efficient and responsive service, while maintaining a courteous and professional approach at all times on Trust premises.



In this role, you will undertake the necessary duties to ensure the maintenance of an efficient and effective service. All work must be carried out in line with health, safety, security, Company, and Trust policies and procedures.

The Role

Answer incoming calls in a prompt and polite manner. Assisting callers with their requests, logging the call or directing the call accordingly. Completing appropriate records as required. Operate internal bleep system and usage of radios. Undertake any duties deemed necessary in order to promote the effective and efficient operation of the department e.g. maintenance of appropriate contact details, bleep numbers and on call details etc. Participate where required in the production of ad hoc reports. Participate in the regular maintenance of systems and ensure all calls/tasks are completed in line with company and Trust policies and procedures e.g. back-ups. Ensure all calls/tasks are distributed effectively to the appropriate person and/or department. Implement the appropriate procedures in the event of a major incident, bomb, fire, cardiac arrests and other notified emergencies in accordance with the Trust and Company procedures. Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the Maintain confidentiality, privacy, and dignity at all times, in accordance with the Data Protection Act and Company and Trust policies.

About You

Call Centre experience essential. Use mechanical and electrical equipment safely and correctly following training. Maintain a clean, tidy appearance and adhere to Company and Trust uniform, hygiene, and hand care standards. Attend team meetings, training sessions, performance reviews, and cooperate with investigations as required. Take an active role in identifying personal development needs and participate in agreed training programmes.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.



Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background



Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.







To find out more about what we do - https://www.uk.issworld.com/