Job Description

Building a sustainable tomorrow



What if your next job wasn't just another job?

What if it brought more purpose, more growth, more balance - and more time for what really matters? It's also where you'll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.

BAM FM are recruiting an FM Helpdesk/Reception Assistant, based out of Dalkeith Schools Community Campus, working 37.5 hours per week Monday- Friday. Making Possible



The FM Helpdesk/Reception Assistant is responsible for providing reception duties, greeting visitors to site and being the interface with the general public and building users at Dalkeith Schools Community Campus. You will provide excellent customer service and professional service to all customers either face to face, by telephone or via email.



You will be required to assist the leisure department by taking bookings from the public and operating the point of sale machine and till for any payment. You will carry out helpdesk duties, recording any actions using the agreed procedures and notifying FM Management where required.

Principle Accountabilities:

Being the initial point of call for all reception and helpdesk communications. Promote customer care and maintain excellent levels of customer service within the campus. Assessing and prioritising helpdesk calls in accordance with contractual requirements. Issuing tasks to site based operatives as required, ensuring all works are completed and signed off in a timely manner. Carry out contractor site inductions and assist with issuing work permits to contractors. Collection and processing of incoming cash or card payments from general public. Ensuring the completion of tasks, either caller or PPM generated within the agreed contractual timeframes. Ensuring work streams are commenced and processed to avoid contractual financial deductions. Liaison with management and operatives in the fulfilment of helpdesk tasks. Liaison with contractors, booking in site visits, chasing service reports or quotes. Raising purchase orders and goods receipting orders as and when they are received/delivered. The preparation of reports on project performance on a weekly and monthly basis. Taking and recording room bookings and liaising with the appropriate FM based team to ensure bookings are completed. Collation and preparation of information to allow third party invoicing. Maintaining security by following procedures; monitoring signing in book; issuing visitor passes. Maintaining telecommunication system by following manufacturer's instructions for house phone and console operation. Deal with enquiries and resolve issues relating to the access control or CCTV system. Maintain a safe and clean reception area by complying with procedures, rules and regulations. Carry out other duties that may be reasonably requested from time to time by BAM FM and client management. Your team

Working out of Dalkeith Schools Community Campus in Dalkeith. You will be working 37.5 hours per week Monday -Friday What's in it for you?



In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role?



Exceptional interpersonal and communication skills, including the ability to ensure effective communication with a wide range of contacts both internal and external. Excellent attention to detail, with the ability to maintain a high level of accuracy. Demonstration of the ability to work under sustained pressure and to tight deadlines. Ability to work on own initiative. Excellent IT skills including working knowledge of word processing, preferably Microsoft Office Word, Excel (Concept Evolution experience desirable). Protection of Vulnerable Groups (Scotland) Act 2007 (PVG) in relation to this type of work is applicable for children. Ability to understand and work to the BAM values. About BAM

BAM FM is one of the UK's leading facilities management companies, providing a wide range of services to essential public services and major commercial organisations. Our aim is to improve your efficiency, reduce your carbon footprint and enhance wellbeing for your service users. We design and deliver better services across the education, healthcare, retail and commercial sectors.

Building a sustainable tomorrow. That's our mission and our promise. BAM. It's how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We're on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process



BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

"Join us in Making Possible"