Job Description

Job Title: HGV Workshop Manager

Job Summary:

The HGV (Heavy Goods Vehicle) Workshop Manager oversees all aspects of the HGV workshop operations, ensuring the efficient functioning of the facility and the delivery of high-quality maintenance and repair services. This role involves managing a team of technicians, coordinating workflow, implementing quality control measures, and liaising with customers and other departments to meet organisational objectives.

Key Responsibilities:

Team Leadership and Management:

Lead, motivate, and develop a team of HGV technicians, providing guidance, training, and support as needed. Allocate workload and monitor productivity to ensure optimal utilisation of resources. Conduct regular performance evaluations and implement strategies to enhance team performance and morale.

Workflow Coordination:

Plan and schedule repair and maintenance tasks based on priority, urgency, and available resources using R2C Software. Coordinate with other departments to ensure the smooth flow of vehicles through the workshop and minimise downtime. Monitor workflow progress, address any issues or delays, and adjust schedules as necessary to meet deadlines.

Quality Assurance:

Implement quality control measures to ensure that repairs and maintenance work meet industry standards and regulatory requirements. Conduct regular inspections of completed work to verify compliance with quality standards and customer specifications. Investigate any incidents of substandard workmanship or customer complaints and take corrective action as needed.

Customer Service:

Build and maintain positive relationships with customers, providing prompt and courteous service and addressing any concerns or inquiries. Liaise with customers to understand their service needs, provide accurate estimates, and ensure satisfaction with completed work. Act as a point of contact for customer feedback and take proactive steps to resolve issues and improve service delivery.

Health and Safety Compliance:

Enforce health and safety protocols and procedures to create a safe working environment and minimise the risk of accidents or injuries. Conduct regular safety inspections and audits, identify potential hazards, and implement corrective measures as needed. Provide safety training to team members and promote a culture of safety awareness and compliance.

Qualifications and Skills:

Proven experience in a managerial role within an HGV workshop or similar automotive environment. Strong technical knowledge of HGV systems, components, and maintenance practices. Excellent leadership and people management skills, with the ability to inspire and empower team members. Effective communication and interpersonal abilities, with a customer-focused approach to service delivery. Proficiency in workshop management software (R2C) would be advantageous. Sound decision-making and problem-solving capabilities, with a proactive and solution-oriented mindset. Relevant qualifications in automotive engineering, mechanical engineering, or a related field are preferred.

Conclusion:

The HGV Workshop Manager is responsible for overseeing all aspects of the HGV workshop operations, including team management, workflow coordination, quality assurance, customer service, resource management, and health and safety compliance. This role requires strong leadership skills, technical expertise, and a commitment to delivering high-quality service to customers while ensuring operational efficiency and compliance with regulatory requirements.

Hours of work - Monday to Friday 0800 - 1700hrs

Every 2nd Saturday 0800-1200hrs

Salary dependent on experience

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Weekend availability
Work Location: In person

Reference ID: HGV Workshop Manager