Job Description

As High-Rise Team Leader, you'll be at the heart of delivering a safe, responsive, and people-focused service for our residents. Leading a team of 12 dedicated High-Rise Living Coordinators, you'll inspire high performance and ensure our buildings are places where residents feel supported and respected.


You'll oversee day-to-day operations across our 2 high-rise blocks (De Montfort House and Elizabeth House) -- ensuring health and safety standards are met, contractors are welcomed and supervised, and any incidents or emergencies are handled swiftly and effectively. With a proactive approach, you'll spot early signs of risk, work collaboratively with internal teams and external partners, and drive continuous improvements in the way we manage our homes.


This is a hands-on leadership role where your visibility, decisiveness, and commitment to resident wellbeing will set the standard for your team and the service we deliver.


You'll play an active part in supporting service continuity, stepping in when needed to cover occasional shifts in emergency situations or during unavoidable absences. Our on-call rota is shared across a supportive leadership team, including the Localities Operations Manager and High-Rise Officer, ensuring a collaborative approach to keeping our residents safe and supported.


This role combines people leadership with operational responsibility, giving you scope to influence service standards, build strong partnerships, and support the development of a new service model. You'll also lead on local resident engagement, manage day-to-day team activity, and act as a key liaison between residents, teams, and senior managers.

About You

You're a confident leader with a passion for social housing and a track record in housing or property management, compliance, or resident engagement. You have experience managing services across multiple sites, ideally including high-rise or complex buildings.


You're highly organised, proactive, and confident working collaboratively across teams and services. You understand what good housing management looks like -- and you're comfortable challenging, coaching, and supporting others to deliver it.


Above all, you're a people-first leader who's passionate about safe, sustainable communities and driving high standards for residents.


You'll able to transfer your people skills to confidently lead your team, under the need to be flexible and able to commit to being on call. This role does request strong rota management, given the team operate team operates on a 24/7, 365-day basis and on various shift patterns.


To join our team, you'll also have;

GCSE Maths and English or equivalent Ability to attend work unsocial hours and get between sites as required An awareness of the needs of vulnerable people. Ability to accurately record and report incidents.

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.


You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.


We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.


Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.


If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.


Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.