Job Description

Overview

We are seeking a highly organized and detail-oriented Administrator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing exceptional administrative support. This position requires a proactive individual who can manage multiple tasks efficiently and maintain a high level of professionalism in all interactions.

The role of the Hire Administrator will require an extremely methodical and personable individual. In addition, you will have a keen attention to detail and be self-motivated to ensure smooth administration procedures are followed to at all times.

The primary aim of the Hire Administrator is to ensure that the business needs and requirements are met, and that work is completed in an efficient and timely manner.

The key day-to-day responsibilities of this role are varied and include:

Booking and off hiring vehicles to cover accident and arising needs of staff through our Pro Hire System. Ensure vehicles are available and ready for hire as and when required. Review of current hiring, communicating findings to clients with regard to extensions and terminations of hire periods (including company vehicles and external hires). Communicate with sales manager to maximise fleet potential. Communicate with suppliers and customers to gain information or enquires on the prompt delivery and off hire of rental vehicles. Provide Prompt resolution of all internal and external routine queries via telephone and emails. Provide a high level of customer satisfaction for retention of clients. Maintain accurate records relating to customer communications. General ad hoc administrative duties Liaising with Hire Companies regarding any queries and cost clarification Run daily Vehicle off road (VOR)report for the company.
The tasks and responsibilities of the Hire Administrator may change to fit the requirements of the business' growth and development.

Personal Competencies: -

Strong verbal and written communication skills Enthusiastic with a "can do" attitude. A willingness to learn and grow within a commercial environment where customer service and client satisfaction is the primary focus. Smart and professional in appearance Ability to work as part of a team. Ability to meet deadlines in a fast-paced environment. Ability to switch from one task to another with ease and agility. Self-motivated and tenacious. A positive and professional attitude. Demonstrates honesty and integrity at all times.

Knowledge and experience desirable: -

Accurate and effective administration Customer service experience is essential. Experience of the daily rental sector Administrative experience within the fleet trade Good time management Should have passion to contribute to the development of Company processes and sales procedures.

Company Overview:

VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers.

If invited to interview, you will need to provide as evidence, your right to work in the UK

Job Types: Full-time, Permanent

Pay: From 26,985.00 per year

Benefits:

Employee discount On-site parking Referral programme
Work Location: In person