Job Description

Hire Controller - Construction Equipment Hire

Do you enjoy building relationships with customers? Are you looking for a career with opportunities for training and advancement? Would you like to be a part of a company known for its fun, engaging and supportive culture?

We are looking for a hire desk professional from a tool, plant, access, or any other equipment hire background, who wants to develop their career and help us grow our business.

The Hireman

is a growing, independent tool hire company, supplying professional contractors across London, the Home Counties, and beyond. Founded in 1985, we've built an excellent reputation for service, reliability, and going out of our way to help our customers.

We believe we're successful because we make life easy for our clients - and we give our people the tools, trust, and support to make that happen.

What will I be doing?

As part of a depot-based office team, you will look after our customers and coordinate our service delivery, working closely with our workshop, warehouse and driving teams. You will be involved in all the following activities:

Answering the phone and responding to emails/messages Dealing with customers at the trade counter Helping, giving advice, solving problems, and building relationships Processing orders on our computer system and general administration Monitoring stock levels and organising equipment transfers from other depots Ordering equipment with suppliers and researching new items Organising deliveries and collections into driver schedules/runs

What do I need?

A proven track record of providing great customer service, ideally in hire or a construction-related industry The enthusiasm to learn about our business and range of equipment The ability to multi-task, working quickly and accurately under pressure A good level of numeracy, literacy and IT skill A sense of humour

What are we offering?

Health cash plan with virtual GP service Enhanced contributory workplace pension scheme 28 days' holiday (including bank holidays), rising to 33 days after five years' service Working hours of 7.30am - 5pm, Monday to Friday Company workwear, including PPE Fresh fruit, snacks, and drinks in the depot Free equipment loans and staff discount on purchases A Christmas turkey (or alternative seasonal gift)
Job Types: Full-time, Permanent

Pay: From 29,000.00 per year

Benefits:

Company pension
Work Location: In person