Job Description

You will assist in the smooth and efficient day to day running a busy Hire Desk function within one of our most successful depots, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team.



You areas of influence are to :

Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed

Actively promote products and services by up selling initiatives maximising revenue opportunities

Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request

Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport

Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing Ensure procedure manual compliance including audit compliance

Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information

To create, input, maintain and archive electronic files

Represent the Company by embodying and promoting the Company's values and behaviours.


This is an exciting and engaging role and a great stepping stone into developing your career with us.



To be successful we need you to be:





a great, effective communicator with internal and external customers have an eye for detail with strong organisational skills

adaptable and resilient to an ever changing events and industrial environment

self-motivated (of course!) and can show time management capability

proficient PC skills


Desirable, but not essential, is as you would expect, namely a willingness to learn and:

Knowledge of Power Generation rental market.

Knowledge of Hire Desk Function * Transport Management