Job Description

Wrights of Twycross is a UK based, market leading Transport, Environmental and Waste Management Solution provider working alongside some of the UK's leading energy and water utility providers. Located on the Warwickshire/Leicestershire border, we provide a bespoke range of services for both domestic and commercial customers including but not limited to, drain and sewer jetting, vacuum tankers, biosolid and digestate recycling, bulk haulage and Hire solutions.

We are a friendly and supportive family business joined together by shared commitment to maximising customer service through our national scale, extensive fleet capability and an uncompromising commitment to be the employer of choice.

We recognise that the key to our success is our people. For us to deliver the best service to our customers, maintain our strong reputation and continue to grow we need to recruit and develop the right people.

- Who are we looking for?

Overview:

We are seeking a proactive and detail-oriented Hire Controller to join our growing team. This key role will be responsible for overseeing the full lifecycle of equipment hire operations--ensuring a smooth, efficient, and customer-focused service. The ideal candidate will have strong communication and organisational skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

Hire & Fleet Coordination: Manage internal and customer hire requests, ensuring timely processing, accurate availability updates, and optimal fleet utilisation. Arranging equipment returns, inspections, and system updates. Customer & Supplier Liaison: Act as the primary point of contact for customers and suppliers. Understand client needs, provide tailored solutions, maintain strong relationships, and ensure timely, cost-effective equipment sourcing. Documentation & Administration: Prepare hire quotations, contracts, purchase orders, and invoices. Maintaining accurate records and supporting general administrative tasks in line with company procedures. Workshop & Compliance Support: Coordinate with the workshop for equipment servicing, repairs, and inspections. Ensure all equipment meets safety standards and compliance requirements.

Key Skills & Experience:

Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. A proactive approach to problem-solving and customer service. Previous experience in a hire controller or similar role is preferred. Understanding of Plant & equipment hire, servicing, and logistics is an advantage. Competence in Microsoft Office and hire management software/systems, ideally Syrinx.

Culture & compliance:

Supporting our 'safety first' culture Consciously always upholding excellent customer service levels, ensuring all interactions with the customers are conducted in a professional manner. Build relationships with the wider team and develop a working knowledge of their jobs.

Post-holder Attributes

The post-holder will be motivated, committed, customer focussed and ready to roll up their sleeves to help grow the business. Due to the nature of the operation, the post-holder may occasionally be required to work some weekends and bank holidays.

Essential Skills, Experience and Competence Required:

A 'can do' problem solving attitude. Ability to meet challenging deadlines whilst maintaining excellent attention to detail. Strong planning and organisational skills. Ability to gel with existing team. Excellent negotiating and interpersonal skills. Sound written and verbal communication skills. Computer literate Full UK Licence

Key Role Benefits / Details

- Full Time Contract (50 Hours Per Week)

- 28 x Days Holiday Entitlement (Inclusive of Bank Holidays)

- TELUS Health Employee Perks Package

- Company Pension

- Employee Training & Development

- Salaried Pay (4 Weekly Schedule)

Working times would be Monday - Friday, 08:00 - 18:00, based out of our Harris Bridge Depot (CV13 6LS).

Due to continued business growth and future development, this role may require working a varied shift pattern.

The role will be subject to a three-month probationary period.

Salary - 30,000 to 34,000 (Depending on Experience)

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies/recruitment specialists

Job Types: Full-time, Permanent

Pay: 30,000.00-34,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Referral programme
Schedule:

Monday to Friday
Experience:

Plant/Equipment Hire : 1 year (preferred) hire management software/systems e.g Syrinx: 1 year (preferred)
Licence/Certification:

Full UK Driving Licence (required)
Work Location: In person