Job Description

HSS: The Hire Service Company - we've been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic 'blue and yellow' vans, kit and branches.


Today, we blend cutting-edge technology with our deep-rooted commitment to service. We're all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It's hire, with a human touch.

Explore our benefits:

28 days Annual Leave (including Bank Holidays) plus additional holiday buy scheme. Training, Apprenticeships and Development opportunities, exclusive discounts on equipment rentals, car lease, and retail purchases. You also receive, life assurance twice your annual salary and access to healthcare and wellbeing platforms.

Working hours:

Monday - Friday 8am - 5pm.

The Role of a Hire Desk Controller

Account Management:

Serve as the primary point of contact for the top spending account, managing day-to-day customer interactions and ensuring their needs are met.

Customer Relationship:

Build and maintain strong relationships with key stakeholders, understanding their business objectives and aligning our services to meet those goals.

Strategic Planning:

Develop and implement account strategies to drive growth and maximise revenue.

Problem Solving:

Address and resolve any issues or concerns raised by the client promptly and effectively.

Collaboration:

Work closely with internal teams, including sales and operations to ensure a seamless client experience.

What do you need to succeed as an Hire Desk Controller?

Outstanding customer service skills, providing high quality customer experiences. Proven track record of achieving results through building relationships. Excellent communication skills, both verbal and written. Self-motivated, detail-oriented and able to work independently as well as part of a team. Experience with Hire or Building Materials sales environments is preferred but not essential

ED&I Promise

We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don't meet every requirement. If you're ready to make a positive impact with us, we want to hear from you. Together, let's build an inclusive space in the building services industry.


We're incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive. Please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.