Job Description

A Hire Desk Controller manages all aspects of the hire process, from taking customer orders to coordinating delivery and collection, ensuring efficient and accurate equipment management. This role is crucial for customer service, sales, and operational efficiency.

Key Responsibilities of a Hire Desk Controller:

Customer Interaction

:

Handling customer enquiries, taking orders, and providing quotes. Providing customer care calls Emailing customers regarding upcoming work, training opportunities and service levels

Order Management:

Creating and managing hire contracts, tracking equipment availability, and coordinating deliveries and collections.

Communication and Coordination:

Liaising with the transport manager, drivers, engineers, and other departments to ensure timely fulfilment of customer needs.

Record Keeping and Administration:

Maintaining accurate records of hire transactions, managing hire schedules, and preparing invoices. Providing weekly reports

Problem Solving and Flexibility:

Addressing customer issues, finding solutions to operational challenges, and adapting to changing circumstances.

Building Relationships:

Developing and maintaining positive relationships with Customers an Suppliers

Skills and Experience:

Strong communication and customer service skills. Confident and professional telephone manner Excellent organizational skills and attention to detail. Computer literacy, particularly with CRM systems and Microsoft Office. Knowledge of hire industry practices and regulations but full training will be provided if required. Ability to work under pressure and meet deadlines. Driving licence to travel to work due to our business location
This a full time role 8am to 4pm Monday to Friday.

Job Type: Full-time

Additional pay:

Performance bonus
Benefits:

Additional leave Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person