Job Description

Hire Desk Coordinator

Based in our Kilmarnock depot, this position is a vital part of the heart of our hire desk operations. Coordinating the entire hire process from taking the order through to delivery and collection ensuring customer satisfaction throughout the process.

On a day-to-day basis, you can expect to be desk-based, communicating with customers on the telephone and email. Liaising regularly with stores and engineers ensuring hire equipment is dispatched in the time frame the customer requires.

What we are looking for:

Excellent customer service Strong organisational skills Enthusiastic Commitment to learn and develop Deliver a solution focused approach Strong communication skills both verbally & written Adaptability to a varied working day, in a fast-paced operational environment, where you will manage multiple tasks, while maintaining high levels of accuracy Ability to work within a team environment, as well as be self-motivated to work on own initiative. Previous experience in hire, fleet, or sales admin is an advantage (but not essential) Has good knowledge of MS Office including Word or Excel

Position will also include:

Answer hire and sales calls, providing friendly and professional service After sales care. Ensuring our customers continue to be provided with an unrivalled service Prepare and process hire contracts, quotations, and orders Stock control General administration duties inc. maintaining accurate records and input data into internal systems, raising purchase orders, invoice queries, recharging damage costs etc
Job Type: Full-time

Pay: 26,000.00 per year

Benefits:

Bereavement leave Employee discount Free parking On-site parking
Work Location: In person