Hire Desk Manager
Job Description
At Empire Hire Group, our people make the difference. We work together to deliver reliable hire solutions to clients in the construction and engineering industries. We're looking for a motivated and hands-on Hire Desk Manager to lead our friendly, dedicated hire desk team and help us continue to exceed customer expectations.
As the Hire Desk Manager, you'll take full responsibility for the day-to-day operations of our hire desk. You'll lead a dedicated team to ensure every customer receives outstanding service, from first enquiry through to the successful delivery and return of hired equipment. This is a hands-on leadership role, requiring excellent organisation, strong communication, and a proactive approach to driving performance and efficiency.
Key Responsibilities
Lead and support the hire desk team to deliver a first-class customer experience. Manage the end-to-end hire process, ensuring accurate order entry, equipment allocation, and timely delivery. Liaise with transport, engineering, and sales departments to ensure smooth coordination and problem resolution. Monitor team performance and implement training, coaching, and development plans. Handle customer escalations professionally, maintaining excellent relationships.
About You
We're looking for a confident and driven professional who can lead by example and bring out the best in others. You'll be highly organised, customer-focused, and experienced in managing fast-paced operations.
Essential skills and experience:
Previous experience in a operations management role. Strong leadership and people management skills. Excellent communication and problem-solving abilities. Commercial awareness and the ability to work towards performance.
Job Type: Full-time
Pay: From 40,000.00 per year
Licence/Certification:
Driving Licence (required)
Work Location: In person
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Job Detail
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Job IdJD4167586
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationDunstable, ENG, GB, United Kingdom
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EducationNot mentioned