Job Description

Company Overview

CRJ Services is the leading provider of waste, recycling and forestry equipment in the UK and Ireland. We have a strong reputation within the industry providing exceptional services across sales, hires, maintenance and parts sales.

We have a very supportive and friendly business; we do whatever it takes to ensure we deliver the best for our customers.

We are a business and a team that really cares about the work we do and the impact we have on our customers, and partners. We have a core set of values that are really important to how we work together and get stuff done.

Role purpose:

To control the equipment hires process from enquiry to delivery, off hire and collection ensuring excellent customer service in line with CRJ's policies and practices.

What we offer

Salary of 35,000 per annum. 23 days holiday + public holidays + birthday off. Pension Scheme. Flexible working. Health and Wellbeing Programme. Life insurance Salary Sacrifice (EV Car Scheme)

Key Duties and Responsibilities

Acts as a key point of contact between the Hires and Operations Departments (Workshop, Service and Transport) regarding equipment requirements, availability, performance, and logistics and escalate any issues as appropriate to head of Department Acts as the key point of contact between the Hires and the rest of the Sales Team. Provides excellent customer service by maintaining effective communication with the customer at all times in relation to pre, during and post hire. Prepare agreed weekly reports for hires manager on hire activity. Carries out appropriate administration involved in hiring equipment to customers, including enquiries, advising customers, opening customer accounts and raising all relevant hire documentation. Maintains On Rent and CRM systems in relation to the hire of equipment. Acts in accordance with CRJ Company Values at all times: One Team: Customer First: Deliver the Best.

The Person:

Proven experience in a similar role or industry will be preferable. Extremely well organised with a keen eye for detail. Ability to learn quickly. A passion for customer service Excellent communicator with strong interpersonal abilities. Must be able to work cross functionally. A proactive problem solver. Good IT Skills including Excel, Word and Powerpoint. CRM experience would be beneficial. A full UK driving licence.
Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Profit sharing Referral programme Sick pay
Work Location: In person