Job Description

In the 'Supporting Documents' section, please ensure you have uploaded a cover letter demonstrating your suitability for the role, including relevant skills, experience, and motivation for applying. Applications received without a cover letter will not be considered for the role.

Purpose of the Role:

To lead and manage Hitchin BID, ensuring the successful delivery of the 2024-2029 Business Plan. The Town Centre Manager will represent the interests of over 600 BID businesses, acting as a key ambassador for the town. This role combines high-level strategic leadership with hands-on operational management to enhance the prosperity, vibrancy, and investment across Hitchin's BID district, strengthening its commercial vitality and community engagement

Key Responsibilities:

Leadership and Strategic Oversight

Lead the delivery of the 2024-2029 BID Business Plan. Manage the BID renewal process leading up to March 2029. Ensure smooth daily operations and strong strategic alignment. Maintain high approval ratings from over 600 member businesses. Manage complex political and operational challenges effectively. Work closely with the Board to gain approval for major decisions.

Team and Operations Management

Manage the senior team including recruitment, rota, and HR oversight. Conduct regular one-to-one meetings and performance reviews. Ensure accurate use of HR and accounting systems. Manage company cash flow, levy income and financial solvency. Deliver required surplus as agreed by the Board.

Finance and Administration

Oversee financial systems and budgets, including events and The Visit Hitchin Shop. Ensure all financial processes, reporting and expenditure are compliant and monitored. Secure and manage grants for town improvement projects. Business Engagement and Stakeholder Relations Liaise regularly with all 600+ BID businesses. Chair PubWatch monthly meetings and manage ShopWatch and Licensed Venues WhatsApp groups. Represent the business community on public bodies and key partnerships (e.g. police, highways, Churchgate development, Hitchin Market Board). Collaborate with North Herts Council, Herts County Council and economic development officers.

Marketing, Events, and Communications

Oversee social media platforms and visithitchin.com. Ensure consistent and engaging digital content. Manage and approve an annual events programme and associated budgets. Oversee The Visit Hitchin Shop to maintain profitability and refresh stock.

Town Centre Management

Ensure high-quality floral displays and Christmas lights installation. Oversee the delivery and performance of the recycling service. Work with landlords to improve long-term vacant units and attract new businesses. Coordinate with police on crime prevention and antisocial behaviour.
Skills, Knowledge, and Experience:

Essential

Strong leadership and management experience. Proven project management and strategic delivery skills. Excellent communication, negotiation, and networking abilities. Experience working with a wide range of stakeholders in public and private sectors. Sound financial management and budgetary control experience. Strong organisational and problem-solving skills. Understanding of town centre economics and stakeholder needs. Ability to manage political and strategic complexities within business communities. IT literacy including databases and accounting software.

Desirable

Experience in BID or place management. Knowledge of Hitchin and surrounding areas. Understanding of consumer marketing and public relations. Experience with social media strategy and web content management. Industry-relevant qualifications.

Please ensure your cover letter for this role includes evidence of the following criteria

Experience in People management Team management Managing a P and L budgets Event management experience Good knowledge of council operations Leadership experience B2B experience sales and service Company Accounting
Please note: Due to the high volume of applications, we may not be able to respond to everyone individually. We sincerely appreciate your interest in this opportunity

Job Types: Full-time, Fixed term contract

Pay: 35,000.00-40,000.00 per year

Schedule:

Monday to Friday Weekend availability
Experience:

People management: 1 year (required) Team management: 1 year (required) Managing a P and L budgets: 1 year (required) Events management: 1 year (required) Good knowledge of council operations: 1 year (preferred) Leadership: 1 year (required) B2B experience sales and service: 1 year (required) Company Accounting: 1 year (required)
Work Location: In person

Application deadline: 15/08/2025