Job Description

PLEASE NOTE - Applications MUST include a cover letter uploaded in the additional documents section to be considered for the role.

JOB DESCRIPTION AND PERSON SPECIFICATION

Job title:

Front of House Manager

Reporting to:

Town Centre Manager

Location:

Hitchin Information office, Hitchin town centre

Contract:

To the end of the current Hitchin BID Term, 31 March 2029

(subject to a 3-month probationary period)

Salary:

30,000

Hours/Days:

37.5 hours (Monday to Friday with occasional Saturdays)

We are looking for an organised, motivated, and customer-focused Front of House Manager to lead the day-to-day running of the Visit Hitchin Shop. This role is central to welcoming visitors, providing information, and promoting Hitchin and the surrounding area. You will use your local knowledge, along with reference materials such as timetables, brochures, and online resources, to ensure every visitor has the best possible experience.

Responsibilities include:

Selling tickets, for example for live shows, places to visit and event tours.

Selling items such as maps, books, postcards and Hitchin branded merchandise

Setting budgets for sales and stock as well as dealing with invoices

Managing cash flow for the Information sales, expenditure and invoicing

Monitoring stock levels in the shop and liaising with supplier on new orders

Liaising with new and existing suppliers on product development, ordering and managing stock levels

Researching new stock items and negotiating prices

General management of the day to day running of The Visit Hitchin Shop

Managing the What On pages of the Visit Hitchin website

Managing stock and products being sold on the Visit Hitchin online shop

Manage the POS system and accounting software connected to the shop

Ordering and displaying a range of brochures and leaflets from tourist attractions, theatre, shops restaurants and leisure facilities.

Providing information and directions to visitors who call at the centre, as well as supplying information by telephone, letter or email.

Other tasks may include:

Keeping The Visit Hitchin Shop tidy, well stocked and creative display

Keeping up to date with the accommodation, places to visit, activities and events in the area.

Supervising other Visit Hitchin Shop staff and volunteers

Face-to-face and telephone contact with visitors

Use of computers, for researching information, answering queries by email and managing all digital shop management.

Desirable skills include

Excellent communication skills for dealing with customers and contacts in local businesses and visitor attractions

A methodical, motivated and customer-focused approach to work

An enthusiastic, friendly and confident manner

Problem-solving ability and negotiating skills

Good knowledge of Hitchin and the surrounding area

IT skills to help with website development, e-commerce and online booking

Experience of cash flow and budget setting

business or commercial awareness

Knowledge of product development and buying

experience of managing and supervising staff

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Employee discount
Work Location: In person