Job Description

Job Purpose:

The Heating Engineer is responsible for the installation, maintenance, and repair of heating systems across residential and commercial sites. The role requires a thorough understanding of a range of heating technologies, together with the ability to identify and resolve faults efficiently. The postholder will ensure all work is completed to a high standard and in full compliance with relevant safety regulations, company procedures, and industry best practice.

Key Responsibilities:

Install, service, and repair various heating systems, including HIU's, cylinders, radiators, and underfloor heating Conduct routine maintenance checks to ensure optimal performance of heating equipment. Diagnose faults and implement effective solutions to heating-related issues. Collaborate with clients to understand their heating needs and provide expert advice on system upgrades or replacements. Maintain accurate records of work performed and materials used. Adhere and understand RAMS and all health and safety regulations while on site. Stay updated on the latest industry trends, technologies, and regulations. Ensure the correct setup, installation, and configuration of heat meters and associated data collection systems (e.g., M-Bus, wireless networks, data loggers). Carry out on-call duties on a rota basis as required.

Qualifications & Experience:

Relevant qualifications in Heating Engineering or a related field (e.g., NVQ Level 2/3 in Heating and Ventilation). Experience in installing and maintaining various types of heating systems. Strong problem-solving skills with the ability to diagnose faults efficiently. Excellent communication skills for effective client interaction. Ability to work independently as well as part of a team. Valid driving licence is preferred for travel between job sites. Knowledge of current building regulations and safety standards is advantageous. Proficient in using iPads for daily reporting, site documentation, and digital form submissions. Excellent written communication skills for preparing clear and concise technical reports. Familiarity with communal/district heating systems and HIUs. Confident in engaging with residents in person and by phone, with strong communication and customer service skills. Must be trained and qualified to work on unvented hot water systems

Performance Expectations:

Deliver all installation, maintenance, and repair work to a consistently high technical standard, ensuring systems are safe, efficient, and fully operational. Demonstrate a proactive approach to identifying and resolving faults, minimising system downtime and customer disruption. Maintain a strong focus on health, safety, and environmental standards, always adhering to all site-specific RAMS and company procedures. Provide excellent customer service through professional communication, reliability, and respect for residents and clients on site. Complete all job records, digital reports, and documentation accurately and on time. Collaborate effectively with colleagues, supervisors, and other trades to ensure seamless project delivery. Always represent Watkins professionally, maintaining company values and contributing positively to team culture.

Professional Development Plan (PDP) Focus Areas

This role may evolve based on individual development and business needs. Future growth areas include: Continue to build technical knowledge across a range of heating systems, including communal and district heating networks. Keep up to date with advances in heating technology, controls, and energy-efficient solutions. Undertake relevant training or refresher courses to maintain and expand qualifications (e.g., unvented systems, gas safety, HIU servicing). Develop skills in digital reporting tools and smart system diagnostics. Strengthen communication and customer engagement skills, particularly when working in occupied properties. Participate in toolbox talks, technical briefings, and team development sessions to share knowledge and best practice.
Job Type: Full-time

Benefits:

Company pension Free or subsidised travel Health & wellbeing programme Life insurance Private medical insurance Sick pay
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

London (required)
Willingness to travel:

100% (required)
Work Location: On the road